Customer Service Human Resources

Krishma Bhattarai

**** ***** **, ***********, ** 22151.

484-***-**** ****************@*****.***

Education

• Truman State University, Kirksville, MO, 63501 Graduated May 2012

• Bachelors of Science in Accounting

• Minor in Statistical Methods

• GPA-3.30/4.0

Professional Experience

Intern for Statistic & Mathematic department-Truman State University, Kirksville MO Janaury12-May 12

• Teaching Assistant at higher level statistic classes in the University

• Recorded and collected data to apply statistical methods on different scenarios

• Created graphs and reports to test the assignment and researched data depending on projects

• Made PowerPoint slides and used Word, Excel, Minitab to generate output for researched data

• Recorded and entered the grades consistently

• Reported different issues and problems to the teacher for direct supervision of students

Information Technology System Desk Worker-Truman State University, Kirksville MO August 11-May 12

• Maintained and stocked Inventory, recorded inflow and outflow of stocks from computer warehouse

• Informed individual departments on reports and data request forms; delivered the reports to related departments

• Confidential reporting of results to instructors

Intern for Retail Operations and Purchasing- Food lion, Ocean City MD May11-August 11

• Account keeping and prepared, verified daily reports

• Handled credit dispute and settle, sent to collection agency as needed

• Data Entry for In-House software

• Worked in cross functional team environment included food processing, marketing, operations and human resources

• Problem Solving depending on customer as well as sales personnel’s different situation

• Regularly supervised, directed and trained cash registers’ workers to perform their duties

• Investigated and collected return item

• Identified customers’ complaints and inquiries

• Helped customers with refunds and exchange

• Managed customer service operation, ensuring highest level of satisfaction to customers

Front Desk worker- Golden Sands Club, Ocean City MD May 09-August 11

• Compiled daily deposit amount and managed daily transaction

• Reconciled bank account for billing office

• Helped in recording work order data at free time and billed those data to related clients

• Decision making on prime responsibility to coordinate all departments like running elevator, reporting elevator problem to elevator company, reporting work orders in maintenance department

• Communicated with maintenance department for better understanding of issues that needed to be addressed to avoid communication gap and satisfy customer needs

• Recorded daily incidence in logbook and reported to higher authority for appropriate action

• Ensured compliance of safety and security standard

• Handled fast paced situation to provide clients with solution and outstanding service

• Dealt with customer problems and complaints, especially about their assigned parking spaces

• Checked guests in and out at the correct time

Skills

• Computer: SPSS, Minitab; Proficient in Microsoft Office Suite, QuickBooks, HTML, Peach Tree, Access

• IRS mythology- TaxWise software, Turbo Tax Software

Community Involvement

BAP Fraternity Member- Truman State University Fall 2010-2012

• Tutor students in introductory, intermediate and higher level accounting problems

• Help local community citizens file free tax return at Volunteer Income Tax Assistance(VITA)

• Fraternity Secretary

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