Sales Customer Service

Levi Chase

**** ***** **** ****, **** Lake City, UT 84124 801-***-**** **********@*****.***

work experience

Torq LLC

President of Torq, an innovative axle manufacturing company. Torq purchased the portal axle and the drop- out 10.5” Super-14 lines from Portal-Tek Since August 2011 the company has been growing. The company was noted as one of the emerging companies in the Salt Lake City market in February 2012. Some of the many tasks were: producing and modifying the business plan; presenting the plan to bankers and investors; developing operational efficiency plan; reviewing profit and loss statements; and creating and executing marketing strategies. (June 2011 – May 2012)

Terra Innova Investments

Started as salesperson in 2002, gaining product knowledge and business development skills as I managed multiple projects simultaneously. Took on the roll as Sales Manager in 2004 while maintaining several key accounts for the company. Managed a sales team of 6. Duties included forecasting, product and brand development, marketing, training, and contract negotiation. Increased sales from $3.1 to $3.9 Million in 2005 and to $4.8 Million in 2006. Over 20% growth in two consecutive years. Organized showrooms, sales presentations, marketing documents, trade shows, and advertising. Set up new accounts such as Sears Home Improvement Center, IKEA, Costco, Lowes, Direct Buy, and Home Depot. In 2007 as the construction industry took a steep decline, implemented strategies designed to minimize losses through restructuring and more efficient production. Although the revenues decreased the market share increased with a sales force of 10. In 2008 the company purchased a cabinet manufacturer adding another product line. To ensure the new product line success I learned the product; produced a marketing and sales strategy; implemented the strategies with the sales force and suppliers; negotiated contractual supply deals for large commercial builders and home builders; and structured a quality control system. (March 2002 – October 2011)

MasterCard International

Provided a variety of services to cardholders in both English and French. These services included lost/stolen card reporting, emergency cash advance arrangements, and emergency card replacements. Promoted into the Customer Service department in 2000. Duties included communicating bankcard industry policies to cardholder, member financial institutions, and merchant financial institutions. Our responsibilities included answering web mails, reporting merchant violations, addressing politically charged issues, and advising cardholders in disputes. We also acted as the response department for issues directed to the President/CEO. (June 1999 – October 2001)

education

Bachelor of Arts in Business Administrations with an emphasis in Marketing from Lindenwood University. (Graduate 2000)

Masters in Business Administration from Westminster College. (Graduate 2012)

other experience

While serving a Mission for the Church of Jesus-Christ of Latter-Day Saints in Belgium, I gained experience leading others, working through diverse cultures, achieving goals, and time management. This is also where I learned to read and speak French fluently.

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