OLIVIA W. BOLICK

**** ******** **. ****, *.C. **168 704-***-****

OBJECTIVE

Seek a position in the customer service, transportation, warehouse, or healthcare management industry where strong organizational skills, client communication, and computer capabilities are key to operating a well-managed professional office environment.

QUALIFICATIONS

Six years experience in leadership and advisory positions enhanced through specialized education in customer service/healthcare management. Highly reliable self-starter, disciplined, cooperative, and a supportive team member. Particularly skilled in computers and public communication skills. Will demonstrate ability to adapt to new formats, procedures, and policies.

Computer/Communication Skills

 Word-perfect

 Excel

 Windows XP

 Business marketing & Healthcare management

 AS400

EXPERIENCE

Cargo Consolidation: Conover, NC Customer Service 2007-2009 Job duties: Handled all problems for customers, handled special accountants, data entry, answered phones, keyed bills of lading, contacted trucking companies to schedule shipments and pick ups, called furniture companies to check availability of products, scheduled shipments based on the amount of freight available, and kept spread sheets current for production and sales.

Foothills Trucking: Newton, NC Claims Adjuster/Customer Service 2005-2007 Job duties: Took care of all problems for customers and filed any claims for damaged merchandise. Made final decision as to if the company would pay for damages and made sure that the best interest of the customer and the company was taken into consideration. Keyed bills of lading, called companies to make sure of scheduling trucks, worked with dispatcher to give customer a timely delivery status, worked closely with the warehouse to have furniture inspected or repaired if needed. If it couldn’t be repaired then I ordered a new piece or paid the customer, whichever was cheaper for the company.

The Compounding Pharmacy: Hickory, NC Cust. Service/Pharmacy Tech 2004-2005 Job duties: Filed insurance for patients, put out a news letter every month, inventory for the supplies, compounded medication in the lab, payroll, and any customer service/problem solving needed for the customer.

Corning Cable Systems: Hickory, NC Team leader/Production 1999-2002 Job duties: Team leader-over saw and delegated projects, duties, and responsibility’s of team. Worked as the production advisor for my team, overseeing all aspects of line production. Made the final quality check on all products before we sent it out of our team.