Experienced and flexible Administrative Assistant
Resume:
RESUME
T. Bettye Brown
Little Rock, AR 72204
Phone: 501-***-****
E-Mail Address: ********@***.***
EDUCATION
BA – Psychology
University of Arkansas – 1990
CAREER AND EMPLOYMENT OPPORTUNITIES
• Volt Services Group (3M Company) – Newport Beach, CA
September, 2006 to October, 2009
Administrative Assistant (Temporary Employee)
• LA Community Program Designs – Los Angeles. CA
Non-Profit Agency 1994-2006
• Arkansas Department of Health – Little Rock, AR
Supervisor – Division of Policies and Procedures
JOB FUNCTIONS AND RESPONSIBILITIES
ADMINISTRATIVE RESPONSIBILITIES
1. Prepared general correspondence, written and oral, weekly, monthly, annual and special reports; spreadsheets and special presentations. Answered telephones and routed incoming and outgoing correspondence, and prepared and sent faxes as well as FedEx and UPS shipments.
2. Assisted with preparation of departmental budgets, expense reports and vendor invoices
3. Coordinated with other departments, managers, supervisors and staff.
4. Created and revised training manuals. Assisted with the design and conducting of employee training courses.
5. Communicated with customers/clients, service providers, vendors and suppliers to provide information and trouble shoot problems
6. Coordinated processing of new-hires, departing and transferring employees
7. Tracked and maintained calendar of employee vacation and attendance records.
8. Scheduled appointments, maintained management calendars and coordinated and scheduled travel arrangements, business seminars, conferences and regularly scheduled weekly and monthly on/off-site meetings.
9. Scheduled and coordinated department functions including annual holiday affairs and luncheons; new hire and exiting employees’ luncheons, benevolent and bereavement occasions, retirement functions and various other occasions Also coordinated social events such as awards celebrations and seasonal festivities.
10. Ordered supplies, cell phones, office furniture and equipment.
11. Proficient with MicroSoft Word, Excel and PowerPoint. Utilized 10 key machine; established and maintained departmental filing systems.
12. Performed other various and miscellaneous administrative duties.
CUSTOMER SERVICE RESPONSIBILITIES
1. Responsible to make sure incoming calls within a call center environment were answered.
2. Assisted customers/clients with questions
3. Troubleshooting and problem-solving for customers/clients
4. Negotiated end results after problem solving for customers
PROGRAM DIRECTOR
1. Developed, assessed and provided ancillary services and community resources to community residents and other agencies and businesses within the community.
2. Wrote proposals to secure funding for local, state and federal grants.
3. Conducted Domestic Violence, Anger Management, Parenting and Substance Abuse Counseling courses.
4. Prepared internal and external (local, state and federal governmental) reports and presentations.
5. Prepared and wrote program policies and procedures.
6. Responsible for training internal staff as well as staff for other agencies in program operations.
7. Prepared and revised staff and program budgets.
TRAININGS
• Improving Public Relationships in Business – USC
• Effective Customer Service Techniques – San Francisco, CA
• Domestic Violence – The Male Perpetrator – State of California
• Alcohol and Substance Abuse Counseling – State of California
• Anger Management in All Aspects of Life – State of California
• Parenting Classes – Knowing Parent and Child – State of California
• Management by Objectives – Dale Carnegie Institute
• Supervisor Development Program – TCU
• Manual Layout & Development – Manuals Corp. of America – Palms Spring, CA
• Employee Performance Evaluation – Arkansas Training Center
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