Customer Service/Purchasing
Resume:
MICHELLE D. VINCENT
RESUME OF QUALIFICATIONS
Douglasville, Georgia 30135
Telephone: 770-***-****
OBJECTIVE A responsible position as a Buyer, Purchasing Agent, or Customer Service Rep that will utilize my education, experience, and proven abilities as well as provide advancement potential commensurate with achievement.
SUMMARY OF QUALIFICATIONS
Experience Buyer and Material Control Associate for major communications corporations.
Senior Buyer for major hospital organization.
1 year as a Purchasing Agent for medical supply company.
Manager of Medical Supplies and Purchasing for nursing home facility.
2 years as a Patient Registration Representative for major hospital.
1.5 years as an Administrative Assistant for federal government agency.
15 + years maintaining and servicing customers.
Education Bachelor of Science
ALABAMA A&M UNIVERSITY, Huntsville, Alabama
Major: Marketing - Minor: Forestry - Graduated Cum Laude: 1992
Computer Skills TIMS - ESI - RPS - VISION - LAWSON-SAP
MS Word - MS Excel - MS PowerPoint - MS Outlook - Lotus Notes
Strengths Analytical... Detail oriented... Strong organization and planning skills...
Quickly identify and institute solution to diverse problems...
Able to manage multiple projects simultaneously...
Always complete projects in a timely manner - Meet deadlines...
Work effectively in a fast-paced environment... Enjoy daily challenge...
Excellent communicator... Adaptable to a variety of people and situations...
Committed to professional excellence in any career endeavor...
Personal Active church member.
EMPLOYMENT HISTORY
June 2007 to Independent Contractor
Present Bank of America - Data Entry & ITRAN Operator
Synovus Financial - Balancer/Customer Service Rep
United States Postal Inspection Service - Office Assistant
Home Depot - Data Entry Clerk
G & K Uniforms - Purchasing Assistant & Accounting Assistant
Cavert Wire - Customer Service Rep.
Riverside Manufacturing - Administrative Assistant
December, 2003 Buyer
to 2007 CHILDREN'S HEALTHCARE OF ATLANTA, Atlanta, Georgia
Review requests and compose all purchase orders. Develop professional relationships with vendors and encourage the participation of qualified suppliers. Maintain records of all procurement activities. Service all customers, internal and external. Design and generate reports. Confer with clients to ensure services maintain a high degree of customer satisfaction. Responsible for interfacing directly with Accounts Payable with regard to invoice discrepancies. Responsible for handling back-ordered items and returning products to vendors. Perform other responsibilities as required.
August, 2003 Independent Contractor, Atlanta, Georgia
to Nov., 2003
October, 2000 Material Control Associate
to July, 2003 VERIZON LOGISTICS, Atlanta, Georgia
Coordinated inventory activities in maintaining the accuracy of computerized inventory control. Performed reviewing processes involving ordering, inventory, and junking of material. Performed customer service interface by contacting user groups, vendors, and supply points for information concerning the status of purchase orders, stock balances, and obsolescence inventories. Contacted outside vendors for pricing availability of products. Was responsible for the processing of orders from existing inventories. Investigated and resolved inventory as well as shipping/receiving discrepancies.
2000 Independent Contractor, Atlanta, Georgia
January, 2000 Buyer I - MCI Worlcom
to June, 2000 Provided support to the field offices concerning all aspects of order processing and customer service. Audited purchasing requisitions for approval signatures and verified equipment availability, and centralized inventory prior to purchasing. Contacted vendors for pricing and availability. Processed all orders. Approved and/or disputed all invoices. Provided status of all inventory type reports. Ordered replacement parts for warranty failures. Ensured that the field returns failed warranty parts within the specified time frame.
July, 2000 Data Entry Representative - EDI
to Oct., 2000 Processed medical claims for payment.
July, 1997 Buyer II
to Dec., 1999 EMORY UNIVERSITY HOSPITAL, Atlanta, Georgia
Reviewed requests for products and services to ensure accuracy, completeness, authorized signatures, and compliance with purchasing policies and procedures; developed relationships with vendors and encouraged participation of qualified suppliers; monitored vendor performance to ensure contractual compliance and took appropriate action to facilitate deliveries; coordinated and supervised installation of equipment and furnishings and made arrangements for removal and disposal of surplus items; and negotiated with vendors to ensure most competitive prices available to maintain cost efficiency.
July, 1996 Purchasing Agent
to July, 1997 THERATX-TRI-MEDICAL SUPPLY COMPANY, Alpharetta, Georgia
Prepared and issued all purchase orders; verbally and electronically ordered supplies from manufacturer; identified and selected potential sources of supplies; resolved purchase order differences, product quality, and payment problems with suppliers; implemented and maintained current cost and list pricing on the system and vendor files; researched and added all new products to the system; and had consistent communication with sales people and customer service representatives.
October, 1995 Manager of Medical Supplies and Purchasing
to June, 1996 ASHTON WOODS NURSING HOME AND REHABILITATION CENTER, Atlanta, Georgia
Prepared and issued purchase orders; negotiated contracts; ordered medical supplies and equipment for all departments; ensured materials were distributed to user areas; maintained financial accounts in proper order and within budgets; resolved delivery/receiving problems; and organized material storage plus participated in decisions to lease of buy equipment. Develope relationships with familys and patients.
December, 1993 Patient Registration Representative
to Oct., 1995 GRADY MEMORIAL HOSPITAL, Atlanta, Georgia
Interviewed patients to secure demographic and insurance registration; carried out varied administrative and clerical assignments; maintained and updated patient records; and obtained signatures on all required forms.
Emergency Registration "Employee of the Month" in April, 1994.
May, 1991 Administrative Assistant
to Dec., 1992 U.S. DEPARTMENT OF AGRICULTURE FOREST SERVICE
Elkins, West Virginia
REFERENCES Available upon request.
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