Customer Service Manager

Elizabeth A. Hall

**** ***** *** ** *. Phone: 253-***-****

Lake Tapps, WA 98391 Email: *********@*******.***

Objective

To enter into a challenging position that will enable me to not only utilize but also strengthen my developed accounting skills, past experience in credit and collections, previous experience in a manufacturing environment, and adaptability and determination in the workplace.

Experience

Kaye Smith Business- Renton, WA

Staff Accountant/Credit Analyst

Employed: 06/1999-Present

• Credit/Collections, A/R Inquiry, Customer Service

• Controlled delinquent balances by preparing and mailing past-due notices and suspended service to past due accounts when necessary

• Supported legal action by collecting, analyzing, and summarizing information

• Recommended credit line adjustments by evaluating customer records, purchases, and payment history

• Established a professional and working relationship with sales team

• Acquired credit information by reaching out to a wide variety of resources

• Determined past-due customers for collection agency

• Worked professionally with customers to resolve collection/billing issues

• Provided credit information to sources by compiling information; issued reports

• Protected organization’s value by keeping information confidential

• Became adept in Microsoft Office

Accountemps, Incorporated- Federal Way, WA

Temporary Accounting Assignments

Employed 04/1998-06/1999

• A/P Processing- entered invoices into accounting system, processed weekly check runs, set up new vendors, maintained W-9 files

• A/R Processing- negotiated terms of repayment to establish current accounts, secured payment/resolved disputes regarding past-due balances, collaborated professionally with sales department

City Of Tukwila- Tukwila, WA

Accounting Technician 1

Employed 07/1997-12/1997

• Customer Service/Utility, Cashiering/Used Eden Software

• A/P Processing- processed bi-weekly warrant checks, entered purchase orders, maintained Excel spreadsheets

• Payroll- entered payroll for 400+ employees, maintained personnel files, maintained Excel spreadsheet and Word documents

Microscan Systems, Incorporated- Tukwila, WA

Credit Analyst/Office Manager

Employed 02/1988-06/1993

• A/R Processing- performed credit analysis and collections, achieved credit approval, posted credit card, check, and ACH wire payments, billed invoices, maintained spreadsheets, communicated with sales department to maintain customer relationships

• Receptionist- A/P data entry, processed weekly checks, supervised A/P clerk and receptionist after being promoted to A/R Credit Analyst

• Human Resource manager- maintained files and medical /dental / insurance questions

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