Operations Supervisor
Resume:
Scott Sinclair
Temple City, CA 91780
*******@*****.***
Summary:
Offering over 8 years of experience in direct managing of the daily operations and 4 years of US. Military Service. I establish continuous improvement processes and on going staff development training through internal cross training. I am reliable, I am a self-starter and motivated through results. I am knowledgeable in MS Excel, MS Word, MS Power Point, Outlook and Lotus notes.
Experience
3/2007 – 11/2008
Williams Lea Los Angeles, CA
Operations/Facilities Supervisor
• Provide oversight to the day-to-day operations managers of multiple client site locations providing Office Document Services by establishing and implementing standard procedures for team operations, with responsibility for the full spectrum of employee management, development and training.
• Act as a subject matter expert to both the clients and the Office Document Services team.
• Provide leadership in a customer service intensive environment.
• Create a work environment where the Office Document Services team managers understand both Williams Lea and client expectations, and work together to support each other and the organization.
• Responsible for staffing decisions, including interviewing, hiring, mentoring, and disciplining team members.
• Identify potential future leaders from the Office Document Services teams, with a focus on succession planning.
• Understand financial targets, analyzing financial trends, identifying shortfalls, and create action plans to recover revenue or cut expenses as needed.
• Create, maintain, and enhance strong customer relationships across various levels of the client organizations.
• Maximize profitability through the effective utilization of assets and site resources, and identifying additional revenue opportunities.
• Ensure timely completion of necessary administrative duties such as payroll procedures, invoicing and accounting procedures and all client and Williams Lea required monthly management reports.
8/2000 - 3/2007
Barton Klugman & Oetting, LLP Los Angeles, CA
Office Services Manager
• Processing all incoming and outgoing mail, including special mail requests (i.e. priority, certified, customs, etc.)
• Responsibility as 'key' operator for photocopying machines, adds toner, troubleshoots problems and places calls for service, supplying photocopy paper to all copiers, fax machines, and printers,
• Maintains inventory for office supplies and assists office staff with supply needs, including placing orders and follow-up with outside suppliers
• Cross-training on switchboard - includes answering all incoming calls; retrieving and distributing overnight messages, greeting, logging in customers, vendors and other visitors and directing them to appropriate personnel; maintaining company welcome board, bulletin board and updating calendar for office personnel itineraries; notifying security if unauthorized personnel are on premises; handling incoming packages
• Cross-training on word processing responsibilities
• Firm and PC daily deposits/General banking
11/1999- 8/2000
Nugent Printing, Inc. Pasadena, CA
Assistant Pressman
• Assisted lead pressman with daily printing responsibilities
• Mixing of Ink for various print jobs
• Delivery of finished print jobs to customers
• Cutting finished print jobs to correct size
Skills
• MS Office
• Canon Copiers
• Xerox Copiers
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