LAURA FERNANDEZ
** * *** **. *** *B| Bergenfield, NJ 07621 Phone: 646-***-**** *************.*********@*****.***
Objectives
Reach a position where my skills, education and experience are effectively used in the organization, 100% committed to the objectives of the company.
Professional Experience
LOTEKA- SANTO DOMINGO, REPUBLICA DOMINICANA. May. 2009 – June 2011
Operations Manager
Key Results:
Establish and monitor goals for areas of responsibility.
Manage a large and diverse staff divided into three operating divisions.
Review and contribute to the development of policies, procedures, product design and product distribution.
Contribute to the realization and monitoring scripts for daily drawings.
Work with the marketing manager for the preparation of advertising campaigns.
Approval and supervision of advertising campaigns.
Supervision of advertising on television, radio and newspapers.
Negotiates plans and coordinates the operation of lottery games with agents and vendors.
Oversee and approve agents marketing and promotional programs for suitability and compliance.
Ensure promotional and advertising materials meet the standards set by the company.
Composes reports and correspondences containing confidential information.
Monitor and oversee the daily sales.
Prepare sales reports for the president of the company.
Supervise the technical support manager.
LOTEKA -SANTO DOMINGO, REPUBLICA DOMINICANA. Jan 2007-May.2009
Executive Assistant
Key Results:
Management of petty cash.
Preparation of letters, reports and memos.
Coordination meetings.
Daily agenda of the president of the company.
Local purchases (quotes, purchase orders.)
Responsible for the cellular handling of all employees of the company (Damage, invoice verification, Inventory, 200 lines in total).
Management of fuel allocated to supervisors of sales (review of fuel bills, control and fuel delivery tickets).
State control of the company vehicles (maintenance performed, Insurance, Parts Agreement, collision).
Internal control points of sales in relation to telephone connections of around 800 agencies (direct contact with companies, Orange, Tricom, Claro and Codetel.
Update Database.
LACOSTE, SANTO DOMINGO, REPUBLICA DOMINICANA. Feb 2006-Jan 2007
Assistant Store Manager
Responsible for overseeing the entire store operations.
Assisted manager in all areas of resets, remodels, relocations, and new store openings.
Handled sales tracking and reporting, inventory control, and employee payroll.
Training and supervised full and part time personnel.
Worked directly with vendors to confirm and verify shipments.
Managed all aspects of merchandising, window displays, and stocking,
Ensured excellence in customer service and resolved all problems at the store level
Education
UNIVERSIDAD IBEROAMERICANA – SANTO DOMINGO, DOM. REP. 2005 to 2010
Bachelor of Science in Business Administration
Skills
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
Time management.
Teamwork and leadership.
Self motivation.
TECHNICAL SKILLS
Applications & Tools: MS Office.
Platforms: Windows XP-7, Vista
Languages
Fluent in Spanish
References
Available upon Request