Manager Technician

JAMES R. PETRICH

**** *. ****** ***** ***, Apt. *010 • Plano, TX 75023 • 330-***-**** • *********@*****.***

SUMMARY I am a results-oriented individual who is particularly strong with detail and careful in managing it. Excellent with complex ideas, I am independent and can effectively prioritize and meet multiple deadlines. I also strive to maintain the highest level of product for all customers. My knowledge comes from a variety of positions that I have held in repair shop and warehouse environments over the past 17 years.

EXPERIENCE

2010-Present Informatics, Inc, Plano, Texas

Repair Technician

• Refurbish, troubleshoot, repair, and clean industrial label printers, barcode scanners and data collectors from manufacturers including Zebra, Symbol/Motorola, PSC, Intermec and HHP.

• Assisted with several product rollouts, which included configuring over 100 Intermec devices for Rental Service Corporation and setting up 300 desktop label printers for Greyhound.

• Performed new role in repair shop while retaining most of the RMA Coordinator responsibilities due to an extended military leave.

• Awarded Employee of the Month for October 2010.

2008-2012 RMA Coordinator

• Received all incoming returns and determined if products would be re-shelved, sold to the refurbishing business unit, sent out for repair or returned to vendor.

• Built positive relationships and procedures with vendors, Accounting, IT, management and Sales Team which greatly improved the overall RMA process.

• Produced weekly and monthly reports on product return data.

• Identified the most common mistakes when issuing RMA credits and provided ongoing solutions and training for the Sales Team.

2000- 2008 CVS Caremark, Twinsburg, Ohio

IS Technician II

• Helped warehouse double its production by streamlining pick locations and work stations as the volume of orders increased by 50%, as CVS grew from 4100 to over 6200 stores.

• Audited co-workers’ shipments for accuracy and quality.

• Corrected backorders and other errors in “Vantive” inventory system to ensure accurate inventory counts.

• Worked closely with warehouse supervisor to resolve issues and maintain daily workflow.

• Assisted with all warehouse responsibilities including shipping and receiving, rollouts, transfers, reports, inventories and organization.

• Received the “Exceptional Performer Award” each year from 2003 through 2007.

IS Technician

• Helped implement a new bar coding process using personal data transmitters to address the increasing volume (40-50%) of returns.

• Oversaw the receiving and organizing of defective business equipment and shipped necessary parts to Field Technicians.

• Prepared and shipped business equipment to new and relocated stores throughout the country.

1998-2000 Adecco, Inc., Fairlawn, Ohio

Warehouse Associate

• Identified and shipped data processing equipment.

• Prioritized responsibilities and maintained organized work area for maximum efficiency.

• Worked with temporary and permanent staff on multiple projects in the warehouse.

1995-1998 M.A.S. Inc., Richfield, Ohio

Fulfillment Manager, Warehouse

• Worked with the Operations Manager and Vice President of Special Markets to help the fulfillment area of the warehouse grow from 300 square feet to over 15,000 square feet.

• Improved the overall efficiency of the fulfillment division through better organization.

• Managed inventory, shipped and received merchandise, made deliveries, organized stock and trained new employees.

EDUCATION University of Akron, Akron, Ohio

Bachelor of Arts, Sociology, cum laude

• Dean’s List 5 semesters.

• Alpha Kappa Delta-Sociological honor society.

SKILLS Knowledgeable in Microsoft Office (Outlook, Word and Excel).

Proficient with UPS Worldship, Pivotal and Great Plains software packages.

CLA/CLT certification May 2012 (Certified Logistics Associate/Certified Logistics Technician)

Certified forklift operator.

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