Seasoned Project Management professional with expertise in project planning and scheduling, execution and monitoring, and risk, scope and resource management in a matrix organizational structure. Seeking a position fully utilizing strong customer service attitude and exceptional organization and communication skills.

EXPERTISE

Project Management:

- Risk Management

- Scope Management

- Resource Management

- Scheduling and Planning

- Change Management

- Focused on Client Satisfaction

- External consultant management

- Collaboration tools

- Blended team management

Leadership:

- Methodical, analytical problem solver

- Support organization’s strategic objectives

- Energetic

- Passionate

- Relationship building

- Effective communicator

- Hands-on

- Grasp and effectively communicate complex situations

PROFESSIONAL EXPERIENCE

Delta Dental of Pennsylvania

Mechanicsburg, PA

IT Project Manager

2006 - Present

Manage enterprise projects to support organization’s strategic objectives.

Achievements:

- Increased organization’s ability to centrally manage employee data, performance and recruitment through management of a $4.2 million HRMS implementation project, completed in 11 months.

- Automated organization’s recruitment processes by managing a project to add resume parsing functionality to the HRMS Recruitment module; implemented within budget and on schedule.

- Increased organization’s ability to develop and deliver new web-based training for implementation of new enterprise claims processing system through successful management of a large multi-year, multi-million dollar Enterprise Training project.

- Improved efficiency of training content development and delivery by leading an Enterprise Training System upgrade.

- Saved $1 million plus $3.5 million projected savings for the following budget year by managing project to transition out external training content development consultants.

- Significantly increased training team’s project discipline through implementation and management of change control processes and tools, task assignment SharePoint tool, status reporting, regular risk, scope and leadership meetings and project management training and coaching.

- Successfully led blended team of Delta Dental employees and external training consultants by establishing excellent rapport with and respect of consultant project manager and business lead.

- Coached consultant project manager on MS Project tips and tricks.

- Complimented by PMO Manager as one of the more expert users of MS Project across the Enterprise.

PCI Insurance, Inc.

Harrisburg, PA

Business Consultant

2004 - 2005

Managed IT projects as well as performing business analysis and system testing.

Achievements:

- Increased organization’s ability to accurately and efficiently pay sales commissions through effective management of a Commission System development project.

EarthLink, Inc.

Harrisburg, PA

Program Manager

2002 - 2004

Developed, implemented and supported successful corporate Customer Retention Program across four nationwide call centers through planning, reporting, business analysis and project management.

Achievements:

- Added $30 million in revenue through effective management of the Program.

- Increased organization’s ability to retain customers by assisting in the design, testing, and implementation of a Customer Retention CRM tool.

- Designed and coordinated processes and web-based tool to support top customer retention offer.

- Increased ability of the organization to improve program quality by creating extensive QA reference guide.

Earthlink - Operations Analyst

2001 - 2002

Achievements:

- Improved bottom line by $98 thousand by identifying and resolving COGS issue.

- Identified trends and process improvements by performing return/exchange root cause analysis.

- Reduced organization’s return and exchange costs by leading project to outsource wireless Internet device returns and exchanges.

Earthlink - Assistant Product Manager

2000 - 2001

- Researched wireless Internet market, tested wireless devices, initiated discussions with vendors, and developed Product Life Cycle documents.

Earthlink - Research Analyst-Business Development [OneMain.com, Inc.]

2000

- Implemented fulfillment, sales, support, and provisioning processes for wireless email product launch.

- Won the largest wireless email account (500 devices) by providing knowledgeable and outstanding sales, customer service, and support during wireless email product launch.

The Quaker Oats Company

Shiremanstown, PA

PC/Network Manager

1997 - 2000

Purchased, configured, and maintained location's 150 PCs, printers, and software, as well as trained employees on software and hardware and administered Novell network.

Achievements:

- Completed $197 thousand Windows NT 4.0 implementation project on schedule and $40 thousand under budget.

- Reduced new PC configuration time by 50% b implementing an imaging tool and process.

- Improved efficiency of PC and network administration by creating undocumented procedures.

COMPUTER SKILLS

Software: MS Project 2003, MS Office (Word, Excel, PowerPoint), Visio

Systems: Oracle eBusiness suite (HRMS & Financials), Rational ClearQuest

Project Management Tools: MS Office Project Server 2003 (MS Project Pro 2003, Project Web Access 2003), MS Windows SharePoint collaboration services

EDUCATION

B.A. Computer Science, Messiah College 1994

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