IT Business Analyst/ Project Management

BRAD BOEHMER

*** **** *** ******

Washington, MO 63090

Home: 636-***-****

***************@*****.***

QUALIFICATIONS

• MBA graduate in Computer Resources and Information Management

• 10+ years of well-rounded business experience including experience working in project IT management and technical support roles involving: banking, e-commerce, telecommunication, and financial information system sectors

• Previous system testing experience gathering requirements and writing UAT test scripts involving the system performance, content, speed, and navigation for global e-commerce web site

• Project management and coordination experience leading and instructing field service personnel, system development staff, product managers, installation teams, web masters, marketing personnel, sales teams, and customer service groups in financial and e-commerce environments

• Possess experience and have strong understanding of IT topics related System Development Life Cycle, IT Project Management, Quality Assurance and Testing, Information Security, Database Management, and IT best practices and methodologies

• Proficiency in Microsoft Office Products (Access, Word, Excel, PowerPoint, Outlook, and SharePoint), Siebel CRM applications, and Project Management software

• Excellent communication skills both verbal and written with experience writing reports, guidelines, procedures, policy, and conducting end-user training presentations

• Team player who works well under pressure, who enjoys analyzing issues and then applying “common sense” solutions that are focused on results

• Self-starter, strong work ethic, trustworthy, friendly, and possessing strong sense of personal integrity

ACCOMPLISHMENTS

• Received recognition from CO-OP executive team and American Broadband for providing their network clients with outstanding support and management of ATM migration/upgrade project of telecommunication equipment for nation-wide terminals

• Attained Excellence in Customer Service Certificates at both Thomson-Reuters and Lucent Technologies

• Earned formal commendation from Executive Response Center for representing the organization as a role model employee by providing customers and associates with superior service at Lucent Technologies

• Key player responsible for Web Customer Support team achieving “Best in Class” rating for speed of response to end user requests of Fortune 500 E-commerce companies according to Juniper Research

• Developed easy to use issue response database while at Lucent Technologies in MS Outlook regarding inquiries related to products, services, employee programs, investor relations, and etc.

EXPERIENCE

Contract Project Analyst Consultant – ATM Migration Project

American Broadband

Spring 2009

- Coordinated and managed telecom communication upgrades on contract-basis of ATMs that were part of the CO-OP financial network of nation-wide Credit Unions

- Directed Credit Union Field Service personnel, and System Specialist with both Transaction Network Services and Fidelity Information Services in testing site ATM equipment and migration day/ cut-over procedures

- Assisted with system testing, product implementation, product qualification, and migration day/cut-over system procedures

Environment: MS ACCESS, MS EXCEL, and MS WORD

System and Transaction Analyst

Thomson-Reuters

2005-2008

- Managing, directing, and collaborating with various levels of management (senior management, development staff, operations, product managers, marketing, and sales groups) involving the performance of high revenue generating, time-sensitive, mission critical information system products - insuring that data integrity, speed, reliability, performance, and client satisfaction are achieved - minimum trade on this platform is 1 Million dollars

Environment: MS OFFICE SUITE AND WINDOWS, SIEBEL, SHAREPOINT, and DEALING 3000 FOREIGN CURRENCY TRADING SOFTWARE

Account Management and Operations (Part-time)

Williams Brothers Meat Company

2003-2005

- Assisted with distribution, sales, marketing, customer service, production, and maintenance for regional specialty meat and food manufacturer

Environment: MS EXCEL and MS WORD

Project Management, E-commerce Analyst, and System Administration & Support

Lucent Technologies

1999-2002

- Assisted in the management, support, and direction of Fortune 500 telecommunication equipment supplier e-commerce initiatives

- Managed and supported improvements to web site functions involving: delivery interval, order entry, order status, shipping, carrier information, and product catalog.

-Lead meetings to improve site speed and ease of use for customers and gaps in supply chain from Order Entry to Product Delivery.

- Experience presenting training programs to clients and fellow associates in the use of various information system applications and web-based products.

-Wrote guidelines and procedures documentation that assisted in management and performance of e-commerce site and to insure organization met compliance standards.

-Tested site performance features and managed product content

Environment: MS OFFICE SUITE AND WINDOWS, SAP, and ORACLE, PROJECT MANAGEMENT SOFTWARE

EDUCATION

Master of Business Administration

Computer Resources & Information Management

Webster University - GPA 3.8

Bachelor of Science Business Administration,

Marketing & Management of Orgnizational Behavior

University of Missouri-St. Louis

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