CAREER OBJECTIVE
To secure a long-term career growth opportunity with a high-quality
employer consistent with my qualifications and experience. Key areas of
interest include:
. Advanced knowledge of Microsoft Office, in particular Microsoft
Excel for data analysis
. Administration
. Customer Service
. Internal and External Communication
. IT & Systems Technology
WORK EXPERIENCE
Bank of Ireland, Global Markets, October 2007-December 2007
Dublin, Ireland.
Payment Administrator
. Provided customer service on account information.
. Monitored account transactions as instructed.
. Assisted in delivering an efficient service to branch managers and
customers.
. Assisted in the transferring of funds in the global markets through
mutual banks.
Department Social & Family Affairs, June 2006-September
2006
Dublin, Ireland.
Clerical Officer
. Provided a helpdesk service to department employees.
. Analysed the usage of internal communication system.
. Provided administration support to Executive Officer
. Monitored any problems or issues with internal communication system.
Department Social & Family Affairs, June 2005-September 2005
Dublin, Ireland
Clerical Officer
. Provided first point of contact with the public
. Assisted in resolving issues pertaining to members of the public.
. Monitored the flow of applications for public insurance numbers.
. Provided administration assistance in registering applications on the
internal department system.
Allied Irish Bank, Dublin, Ireland. June 2003-September 2003
Bank Official
. Provided customer service to the public on general account queries.
. Produced reports for manager on customer complaints and issues.
. Provided administration support on any new bank account opened.
. Assisted in data entry input on changes to customer accounts.
. Monitored the post-weekend business lodgements and counted cash.
EDUCATION
Irish Academy of Computer Training, May 2012
Dublin, Ireland
Microsoft Office Master
Modules:
. Microsoft Excel Expert
. Microsoft Word Expert
. Microsoft PowerPoint
. Microsoft Access
. Microsoft Outlook
Ballina Adult Further Education Centre, 2009- 2011
Mayo, Ireland.
Rathmines College of Further Education, 2003- 2007
Dublin, Ireland
Modules:
Accounting, Taxation, Microsoft Applications, Basic French, Business
Management & Law,
Payroll, Computerised Accounts, Communication, keyboard skills.
SKILLS AND ABILITIES
. Microsoft Office 2010 Master:
. Exceptional Excel (Expert Level, Advanced formulas and functions to
analyse & compile financial data), Access, PowerPoint, Word, Outlook
and related computer skills.
. Excellent team player
. Fully committed to excellence in my work
. Excellent communication skills
. Detail oriented and excellent time management skills
HOBBIES
. Handball:
- I have competed both nationally and internationally,
representing my club and county.
- I hold some inter-collegiate team titles
- Reached the quarter-finals in singles event of the World
Championships in Portland 2009.
. Football
. Keeping Fit
. Music
. Golf
Excellent references available upon request