Customer Service Quality Control

Tamer B. Karadsheh

**** **** ***** **. **#: 616-***-****

Kentwood, MI 49512 ******@***.***

OBJECTIVE: To obtain a position as a Food Technologist to work in a production quality control programs and development, and leading the plant in food quality and food safety. Ensure full compliance to GMP's, safety and regulatory guidelines. To build rapport with clients and to contribute a quality of efficiency for the work area

EDUCATION:

Bachelors of Science in Nutrition and Food Science, Wayne State University, Detroit, MI, 2011 – 2012

Bachelor of Science in Biology, Wayne State University, Detroit, MI 2010 – 2011

Minor in Health Psychology, Wayne State University, Detroit,MI 2010-2011

• Granted the Undergraduate Research and creative projects Grant Award ( Independent Research ~ $3000)

• Completed coursework includes: Intro to Biomaterial, Statistics and Probability, Microbiology & Lab, Human Genetics, Gene Looping, Engineering Physiology, Bone grafting, Biology of aging, General & Organic Chemistry I & II, Analytical Chemistry & Lab, Human Nutrition, Nutrition and Disease, Nutrition and Metabolism, Physical Performance, Food Chemistry, Nutrition Lab, Food Science, Food Science la, Controversial issues in genetically altered foods and FDA regulation, Food Laws and Regulation : Emphasizes on Regulations of FDA, USDA, HACCP, Cheney Clause, Judicial systems, Lab Techniques: Emphasized on microbiological growth and PCR/Electrophoresis, DNA determination methods

RESEARCH/ANALYSIS EXPERINCE:

Directed Study, Department of Biology, College of Liberal Arts and Sciences, Wayne State University, Detroit, MI, 2007

• Biological research experience with gene looping laboratory

• Expertise in Light Microscopy and Fluorescent based microscopy.

• Received full certification of safety procedures and hazardous material handling

• Showed efficient pipette work which requires high precision and accuracy

• Numerous amount of training on all Lab machinery such as autoclave, pipettes, centrifuge, PCR, electrophoresis

• Perform DNA sequencing and transformation.

Research Assistant, Henry Ford Hospital, Cardiology and Vascular Institute

• Present Intensive use regarding Endnote software and Pub-Med for research purposes

• Utilized Internet data-bases to retrieve vital information needed such as health and socioeconomics

• Core lab data analysis, data input, and data systems management of core lab data analysis and measures

• Stress test analysis: RER, VCO2, VO2, QRST heart scale chart.

HEALTH CARE/QUALITY CONTROL/CUSTOMER SERVICE EXPERINCE:

Assistant Manager, Bash Inc. Grand Rapids, MI 2005-2012

• Assisted in customer service and inventory management

• Ordered and supervised truck delivery to reduce inventory error

• Consulted inquiries and suggestions to improve customer rapport

• Quality Control of liquor orders and wine products upon arrival/delivery to ensure product integrity

Pharmacy Technician, CVS pharmacy Detroit, MI 2009-2010

• Received certification in Pharmaceuticals and insurance billing

• Attended to the patient, and consulted medical history

• Consulted Nutritional Assessment of Patients

• Performed a quality control check to ensure product integrity

• Oversaw the receiving/shipping of pharmaceutical orders, inventory assessment and orders

Patient Attendant, (Med Tech), Henry Ford Hospital, Detroit, MI 2007-2010

• Received full patient Technician training on the job including taking vitals, installing and uninstalling an IV- pump, washing patients, changing clothing, put together beds

• keeping the patient in extreme comfort and prevent patient injuries (falls, cuts, pulling tubes and IV’s)

• Assist the nurses take better care of their patients. (report patient status every 4 hours)

• Operated most of the IV pumps and blood pressure machines, change the bed and help changing the patient

Forklift Operator/ Construction Contractor Consultant, Menards Inc, MI 2005-2006

• Assisted in warehouse materials and operations inventory management

• Operated Forklift upon receiving and shipment of industrial/commercial/residential construction products and materials

• Performed maintenance and quality check of products and materials to ensure regulation quality standards

• Consulted with contractors and spectators over product recommendation, materials estimated cost, invoice warranty

Customer Service, Sam’s Club, MI 2003-2004

• Work as a customer service manager to ensure customers satisfaction while leading a team of 50 + cashiers

• Perform multiple duties include interviewing new hires, evaluating current staff, handling large amount of currency, and schedules

TECHNICAL SKILLS:

• Computer: Proficient in MS Office, MS FrontPage, Endnote, HTML, C++, Excel, and Powerpoint

• Languages: Fluent in English and Arabic. (In all three levels)

• Research Skill: Multiple training in medium preparation, culture growing, bacterial transformation, genome extraction, KIT method, PCR procedure, gel running, film developing & Lab on a Chip knowledge

REFERENCES:

Christian Hutchinson 1-248-***-****

Elias Boueiri 1-248-***-****

Jeffery Buna 1-313-***-****

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