Customer Service Sales

Petra Havelkova

***** ********** **** ******, ***.1025, Orlando, FL, 32821

Ph:407-***-****, *******@*****.***

Professional Summary

Customer service oriented professional with over 5 years of hotel industry experience. Diverse background includes customer service, supervision and sales. Proven ability to solve issues quickly and efficiently. Dependable, quick learner, good organization skills, willingness to assist internal and external clients, strong communicator with a friendly and positive attitude. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence. Fluent in German, Czech and English.

Experience

The Floridian Hotel and Suites July 2006-current

Orlando, FL

Housekeeping supervisor

Responsibilities

Supervising a team of 10

Responsible for ensuring courteous, professional guest service by housekeeping staff consistent with company’s service standards

Inspecting hotel with 130 rooms to ensure quality, timeliness of rooms for check ins and stay overs

Scheduling and Payroll

Placing orders

Lake Buena Vista Medical Center

October 2010 – May 2011

Receptionist/ Healthcare administration Orlando, FL

Responsibilities

Answering phones and scheduling appointments

Checking patients in & out for their visit, collecting patient payments (co-pays, outstanding bills)

Maintaining patients database

Basic coding and billing

Processing insurance claims and billing

BOSS. org., Czech Republic

September 2004 – June 2006

Event coordinator Usti nad Labem, CZ

Responsibilities

Preparing nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.

Making travel arrangements and booking hotels for clients

Serving as liaison with vendors on event-related matters

Assisting with managing on-site production and clean-up for events as necessary

Takko Fashion, Czech republic

December 2003 – June 2004

Sales clerk Teplice, CZ

Responsibilities

Selling merchandise

Receiving payments

Tutoring, Czech Republic

2002 – 2006

Teplice, CZ

Tutor of German and English language

Responsibilities

Using pedagogical strategies to achieve students goals

Helping students with their deficiencies

Developing confidence in students

Education

Jan Evangelista Purkyne University

Sept. 2000 – Dec. 2005

Usti nad Labem, CZ

Master, Teaching foreign language for the Primary School-German language

Skills

Fluent in German and Czech language, Spanish- basic

MS Word, MS Excel, Windows XP

Good written and verbal presentation skills

Very good interpersonal skills

Customer service oriented

Attention to detail

Multitasking

Hard working

Interests and Activities

Zumba, dance, music and movies. Meeting new people, learning new things and discovering new places.

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