Manager Customer Service
Resume:
Erica Dunn
PROFESSIONAL HIGHLIGHTS
Wingate by Wyndham (North at Noland Connector) Augusta, Georgia
Augusta Best Hospitality Management, LLC
General Manager 2010 to Present
Experience in Front Desk Operations, Marketing, Sales and Operational Management for hotel operations, allowing targeted support of revenues and status for seamless room reservations.
Knowledgeable in use of Microsoft Word, Excel, PowerPoint, MSI, and Opera 5.
Monitor third-party websites and competitor web sites for brand-management.
Write weekly schedules for all team members and staff.
Monitor staff performance to ensure that team members correctly follow hotel procedures and policy.
Assist the General Manger in daily operations of the hotel to aid the guests’ to have a pleasant experience and a good impression of the hotel.
Work closely with housekeeping department to ensure guest’s needs are met.
Oversee operations along with the profits of the corporation.
Interview and train Front Desk Reservation Clerks as well as other key hotel staff team members.
Check occupancy and denial reports for hotel owners and prepare management reports.
Follow up with all groups before and after arrival to ensure smooth operation of business.
Place bids for RFP’s from corporate website as well as Internet sites for Hotel Planners.
Check and order breakfast and housekeeping supplies/items daily for hotel.
Check account receivables aging report.
Monitor future dates for high occupancy dates to ensure daily rates are competitive.
Assist in checking in/out guests and all groups.
Assist General Manager with day-to-day hotel operations as needed.
Handle payments and deposits from hotel guests for transfer to the corporate bank.
Perform weekly inspections of hotel interior and exterior.
Quality Inn Medical Center (Walton Way) Augusta, Georgia
Augusta Best Hospitality Management, LLC
Front Desk Manager 2007 – 2010
Organize operations of hotel for owner, as well as serve as liaison between owner and corporate management company.
Interview and train Front Desk Reservation Clerks as well as other key hotel staff team members.
Hold regular weekly meeting with team members to heighten customer service.
Follow Trip Advisor and other Third Party web sites to ensure proper and/or adverse comments by hotel guests.
Work with corporate sales directors to enhance occupancy for the hotel.
Ameri-Life Health Services (Claussen Road) Augusta, Georgia
Office Manager Assistant 2005 – 2007
Assist senior manager in daily operations for the nation’s largest privately owned senior life and Health Insurance Corporation.
Work hand-in-hand with marketing department to supply proper ads to the public.
Hold training classes for ongoing new product development.
Work independently with clients to improve their current and future insurance portfolios.
References Available Upon Request
Contact this candidate