Customer Service Quality Assurance

AMANDEEP KAUR

Brampton, ON

Phone: 647-***-****

Email: **********@*******.***

I am looking for a full-time position where my customer service and clerical skills, and background in Science Field will benefit a growing company.

SKILLS AND ABILITIES

• Clerical: file maintenance, receptionist experience, mail management

• Computers: MS Office applications, data entry, Internet

• Organization: follow-through on details, setting client appointments

• Communication: telephone, customer service, team leadership, fluent in English, Punjabi and Hindi

• Personality: friendly, quick-learner, dependable, hard-worker

EDUCATION

Mohawk College of Applied Arts & Technology May 2010- Aug 2011

Business General- Two year Diploma Program

Course majored

• Marketing

• Mathematics

• Human Resources Management

G.H.G. Khalsa College

Bachelor of Science- Three year Degree Program 2005- 2007

Courses majored

• Physics

• Chemistry

• Mathematics

WORK EXPERIENCE

Office Administrator

New-Life Debt Solutions Inc. Jan 2012-Present

Mississauga ON.

Accomplishments:

• Ensure data is entered into the system

• Manage the filing, storage and security of documents

• Respond to inquiries

• Manage the repair and maintenance of computer and office equipment

• Respond to customer inquiries

Quality Assurance

Ferrero Roche’s

Brantford, ON Aug 2011-Oct 2011

Responsibilities:

• Maintain cleanliness

• Operating machines

• Quality control

• Packaging

Customer Service Consultant

Bajaj Allianz Insurance

Punjab, India 2008 – 2009

• Responded to all client inquiries via incoming phone calls

• Directed visitors to appropriate destination

• Sorting and distribution of mail; sent and received faxes

• Record-keeping of client coverage

VOLUNTEER EXPERIENCE

Mohawk College of Applied Arts & Science Nov 2010 & April 2011

Responsibilities:

• Applying Hena on guest’s hands

• Setting tables, chairs and flower vases

• Cleaning

INTERESTS

Learning new and different things is my hobby. Moreover I love to:

• Conduct online web research

• Reading

• Interacting with people

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate