Region General Manager

CHRISTOPHER T. GATE

Simi Valley, CA *****

Tel 805-***-**** (home) 805-***-**** (cell)

Email: *********@***.***

EXECUTIVE – GENERAL MANAGEMENT / MARKETING

An energetic and leadership-driven executive manager, I have the background and talent to lead your organization in meeting its goals and exceeding them. I have acquired the skills your organization needs by being personally accountable and successful in the areas of:

• P&L Responsibility

• Management / Leadership Team Development

• Strategic Planning

• Workforce Relations & Productivity

• New Business / Market Development

• Building Competitive Advantage

• Retail/Service Multi-Site Operations

• Residential / B2B Sales Growth

My primary philosophy is that happy employees with the right skills will render outstanding service to the customer and naturally generate revenue growth.

I managed a 7-facility retail and carry-in repair operation, reducing repair cycle time by 30%, increasing sales of merchandise, parts, and labor 21%, while improving customer satisfaction scores to #1 Nationally in Overall Satisfaction. I have also directed up to a $50+ million home services district, increasing revenues 12% and delivering profits 8% ahead of plan in the company’s most competitive market. Additionally, I led the Los Angeles Metro district to 70% volume growth through targeted market share increases, with 12% workforce productivity growth, both in just 24 months’ time.

I was also able to transform two under-performing districts into one successful district, creating the 4th largest volume entity in the company, moving it to among the top 15 in all 12 major business metrics.

I am recognized as an expert in cost efficiency, workforce productivity, and business growth. I am an entrepreneurial leader, skilled communicator, and effective team builder.

I combine broad strengths in general management with proven ability to analyze businesses to determine growth opportunities, then develop strategic and tactical solutions that improve competitive and financial performance. Additionally, I am experienced as a Six Sigma Project Manager and ISO 9001:2000 Top Management/Implementer.

EXPERIENCE:

ORKIN PEST CONTROL – Residential/Commercial Services

Chatsworth, CA. 2006– 2009

Operations/General Manager - Leading the largest service operation in the corporation with an average of 16,000 home and business service visits per month. Responsibilities included full P&L management, customer service, an outbound/inbound sales call center, a crew of 5 residential/commercial sales consultants and a fleet of pest control specialists in the Los Angeles/Ventura/Kern counties market. Working under an ISO 9000 registration with “Commendable” audits. Increased recurring contract revenue 22% in the 1st Qtr 2007, maintaining 2nd place nationally in Overall Performance ranking. Ranked #1 Nationally in Sales Growth YTD. Ranked #1 Nationally in Profit Margin YTD. Successfully reorganized territory into three new branch organizations for market penetration and business growth, despite down economy.

SEARS HOLDINGS CORP. – Product Repair Services

Chatsworth, CA. 2003 – 2005

District Director/General Manager - Led the fourth largest service operation in the United States with an average of 40,000 home visits per month. Responsibilities included full P&L management, customer service, a call center, a 350+ fleet of service technicians, and 7 Parts/Service retail operations in the Los Angeles Metropolitan market. Led district through ISO 9001:2000 registration. Improved the ranking of the district in the national balanced scorecard from 43rd to 18th out of 53 districts in 12 months while increasing revenues by 12%, and reducing average repair time from 10 days to less than 4 days. Ranked #1 Nationally in Cost Efficiency in 2003 and 2004. Ranked #7 Nationally in Workforce Productivity in 2003, and #5 in 2004.

SEARS, ROEBUCK & CO. – Product Repair Services

Montclair, CA. 1998 – 2003

District Service Manager - Established a six-year track record for National Top 20 ranked overall performance during major consolidation of corporate and field operations structure. Ranked #1 Nationally in Cost Efficiency for 4 of 6 years. Ranked #1 Nationally in Overall Customer Satisfaction in 2001, 2002, and 2003.

SEARS, ROEBUCK & CO. – Product Repair Services

Montclair, CA. 1995 – 1998

District Technical Operations Manager - Spearheaded all technician management and dispatching functions through nine direct-report managers for the eastern half of Los Angeles County. Increased volume 40% and revenue 36% in 24 months through recruitment/hiring of additional technicians to meet demand of same-day/next-day service response. Established first-ever centralized electronic repair facility that doubled workforce productivity and halved repair cycle time through process reorganization (Kaizen, Six Sigma) principles. Improved workforce productivity in excess of 5% annually 1996-1998.

EDUCATION:

Masters of Business Administration, University of Phoenix, Ontario, CA, 2003. 3.92 GPA

Bachelor of Science. – Business Management, University of Phoenix, Ontario, CA, 2000. 3.90 GPA Graduated with Honors

CERTIFICATIONS:

ISO 9001:2000 – Top Management, Toronto, Ontario, Canada, 2004

ISO 9001:2000 – Implementer, Toronto, Ontario, Canada, 2004

Six Sigma – Greenbelt, Sears University, Hoffman Estates, IL, 1997

CFC Universal EPA, Sears Training Center, Bannockburn, IL, 1985

PROFESSIONAL AND COMMUNITY ACTIVITIES:

Former Commissioner of the Valley Youth Athletic Association

Volunteer – Fred Jordan Mission

Former Coach of Boys J.V. Basketball – Rancho Verde High School

REFERENCES:

Gary Willis – Orkin Pest Control 559-***-****

Debbie Costanza – Sears Holdings Corp 818-***-****

Byron Berkes – Personal Reference 760-***-****

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