Customer Service Medical
Resume:
MONIQUE ALICIA LLOYD
Snellville, GA 30078
************@*****.***
OBJECTIVE:
To obtain a challenging position and become an integral part of an organization where my skills and experience can be utilized to provide creative solutions through strong analysis, development, leadership, and training.
QUALIFICATIONS:
• Four years of office experience with use of software applications in work processes, in the health care environment.
• Extensive leadership and customer service skills.
• Medical Terminal Digit Filing, Alphanumeric Data Entry, and General computer skills.
• Able to operate multi-line phones, faxes, and copy machines.
• Able to comprehend and apply established policy and procedures.
• Able to demonstrate good decision-making skills and perform skillfully in team environments.
• Strong analytical skills, Detail oriented, and effective organizational skills.
• Good written and oral communication skills with patients, visitors, and hospital staff.
• Knowledge of Medical Terminology, HIPPA, Electronic Medical Record (EMR) software applications, Health Information Management or Healthcare Operations Applications procedures, Scanning, Microsoft Word, Microsoft Excel, EPIC, and I-Copy.
PROFESSIONAL EXPERIENCES AND ACCOMPLISHMENTS:
Clerk Typist--Responsible for Administrative functions such as payroll, filing, data entry, correspondence, purchase orders, ordering supplies, employee uniforms, annual physicals, and tenant relations.
Ticket/Gate Agent Assisted passengers with check-in, baggage, ticket sales and rebooking. Also met and deplaned passengers as well as prepared plane for takeoff.
Assistant Service Director Assisted Service Director with office functions, scheduling, bank deposits and employee meetings. Also tracked plane for delays, arrivals and departures, special passenger requirements.
Charge Entry Specialist--Responsible for importing and exporting charges, posting charges from spreadsheets, checking for duplicate entries, and verifying batch totals.
HIM Team Lead--Coordinated HIM Team to include prioritization of workflows, assignments and deliverables to ensure effective and efficient operations of HIM Department.
HIM Clerk III--Served as a lead worker to Health Information Management Clerks I & II. Participates in all clerical and functional activities of the Medical Records Department to ensure the department operates effectively and efficiently.
HIM Clerk II--Responsible for performing standard to intermediate clerical duties to maintain patient medical records.
HIM Clerk I--Responsible for all aspects of patient medical records to include EPIC medical record applications, filing, retrieving, tracking records, preparing and scanning documents, etc. to ensure that medical records are available, accurate and current.
CSR1 Responsible for answering and providing customer service to customer’s of an assigned project.
EMPLOYMENT HISTORY:
Teletech Holdings, Inc, Englewood, CO (November 4, 2011 – January 15, 2012)
Parkland Health & Hospital System, Dallas, TX (September 2006 - July 2010)
MedSynergies Inc, Irving, TX (September 2005 - May 2006)
VI Port Authority, St. Thomas, USVI (June 1994 - September 2003)
VI Ground Handlers, Cyril E. King Airport, St. Thomas, USVI (1999-2001)
Department of Finance, St. Thomas, USVI (March 1992-March 1994)
EDUCATION:
Medical Billing & Coding Associate Program, Anthem College, Phoenix, AZ
(April 2006 - March 23, 2007)
Medical Billing & Coding Diploma, High-Tech Institute, Irving, TX (March 2005 - February 10, 2006)
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