Cynthia L. Bray

*** ******* ** | New Castle DE **720| 302-***-****| rq8yhv@r.postjobfree.com

OVERVIEW

Certified Organizational Change Management (OCM) Specialist with 10+ years experience in managing change for large projects including Enterprise Resource Planning (ERP) implementations. Co-creator of the State of Delaware's OCM methodology, creating the tools, templates, and processes that are used to effectively and strategically move people and organizations through the transformative cycle of change. Creator of the Ambassador, knowledge transfer, and training workshop programs to aid consolidated staff with their transition.

EXPERIENCE

State of Delaware, Department of Technology and Information

Manager Organizational Change Management 06/2011 – present

-Manages staff of 5 OCM specialists who are involved in over fifty projects throughout the State.

-Manages the change efforts for major projects throughout the state including I.T. Consolidation, ERP (Human Resources, Payroll, Benefits, and Financials), ICIS (Division of Corporations), Court Organized to Serve (COTS), etc.

-Developed an organization-wide RACI to capture the Software Development Lifecycle (SDLC) responsibilities of each team within the department, and created the requirements template in use by the PM and Apps Delivery teams.

-Member of the BPM Team

-Developed the OCM SharePoint Wikis

-Working with team to create an employee dashboard site for OCM team members

Senior OCM Specialist 08/2003 – 06/2011

-Performed OCM functions on multiple projects

-Developed web-based training using the Outstart and UPK tools

-Created the Organizational Readiness Assessment, Tailoring tool, Sponsor and Resistance Assessments, Instructional Design templates, Comprehensive Change Management Plan, Stakeholder Analysis, Communication Templates, etc. Responsible for establishing the metrics used to track effectiveness of the OCM team and twice received the DTI Innovation Award.

-Created presentations with audio and video embedded for the All Team Meeting

-Developed the OCM portion of the PMO course which was offered state-wide

-Delaware Quality Award Examiner and was on the team that selected the recipient of the 2008 Delaware Quality Award.

Manifest EDU

Educational Analyst 09/2000 – 04/2003

-Began the training division for Columbus Ohio consulting firm.

-Uses a modified Instructional Systems Design (ISD) methodology which integrates with SDLC concepts to design, develop, and deliver a catalogue of courses that generated over $100K profit in the first year.

-Put in place the structure under which the new division would operate including establishing and documenting repeatable processes/procedures/policies, and templates.

-Developed the communication and education standards and managed all courses developed by Manifest EDU.

-Set curriculum and timeline for release of new classes and performed emergent technology analysis to determine new course creation.

The Ohio State University 06/1996 – 09/2000

User Experience and Training Manager

-Managed the process for creating a new user interface for the Brio Reporting Tool, used by OSU to augment its PeopleSoft system. Customized the interface to be more user-friendly/OSU-like and directed Brio subject matter experts in altering the user interface.

-Using PhotoShop developed the web front-end that was used for the PeopleSoft Procurement module and worked with a contractual design team to create a user-friendly/OSU like tool that staff could use to purchase supplies.

Instructional Designer and Technical Documentation Manager

-Managed a team of three at OSU to create the technical documentation for the OSU implementation of PeopleSoft. Their work products included diagrams, manuals, user-guides, and documentation for the system.

-Designed classes for the I.T. Support staff who would be responsible for maintaining and supporting end-user equipment. Asked to act as a trainer for the Human Resources, Financials, and Procurement teams based upon results on the I.T. team.

Web Master

-Maintained a site of over 800 pages for the project, developing content, user interface, and graphics. Fluent in HTML and JavaScript.

EDUCATION

Master of Arts 1996

Ohio State University Columbus, Ohio

Major: Educational Studies – Humanities, Science, Vocational and Technical

Instructional Design and Technology

Bachelor of Business Administration Degree 1988

Ohio University Athens, Ohio

Major: Human Resources Management/Business Law

CERTIFICATIONS

Certified Organizational Change Manager – PROSCI

MBTI Certified

AFFILIATIONS

ACMP

PMI

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