Quality Assurance Manager

Rhonda Washington

Upper Darby, PA ***** *.*.*******@*****.*** (c) 267-***-****

Objective: To obtain an employment opportunity that will utilize and enhance my leadership skills, exceptional services abilities and professionalism.

Education: DeVry University, Business Management/Human Resource Management Major, BS present-2013

Lincoln University, Business Office Skills Training, Certificate Awarded 1992

University City High School, Diploma Awarded, 1990

Experienced Administrative Professional

• 15 solid years of Administrative/Clerical Support experiences

• Provided Office Support to AD and Senior Executives by way of: arranging travel plans and ensuring accurate contacts, directions, itineraries, and plans of execution upon arrivals and departures.

• Proficient knowledge and use of Microsoft office applications

• Interviewed and Screened New Admits during Intake Process

• Hosted quarterly scheduled Open House Recruitment Seminars

• Coordinated and hosted: conferences and calls, meetings, receptions, and seminars.

• Developed and Implemented a quality assurance tracking systems

• Organized and Scheduled appointments, intakes, meetings, and trainings for clientele, staff, and executives

Committed Customer and Public Service Representative

• Transported program participants to and from appointments, day programs, and social events

• Screened and Surveyed clientele and families to ensure quality management

• Arranged and Coordinated client-to-staff interview schedules for potential employers

• Peer and client conflict resolution

• Effectively communication skills/abilities at all levels of the organization

Training and Training

• Instructed Employer Ethics and Etiquette to new hires

• Facilitate New Orientation and Administered the TABE Test for incoming clients

• Train the Trainer Practicum; One-to-one and small group job coaching and training

• Coached the clients and supportive staff on basic effective employment search routines

• Conducted one-to-one and small group training with newly hired staff and consumers

Work

History:

JEVS Human Services, 2005-2010

• Employment Services Staff, 2007-2010

• Case Manager Aide, 2005 – 2007

Elwyn,

• Clerical Instructor, 1998-2005

PDDC, 1992-1998

• Specific Skills Trainer 1994-1998,

• PIBH Sub-Contractor, 1994

• Receptionist, 1992-1994

**References Available Upon Request**

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