Quality Professional - CQA and CQE
Resume:
DAVID A. JOHNSON
Rockwall, Texas 75032
*********@*****.***
SUMMARY
An analytical, hands-on, and detail-oriented quality professional with an extensive track record in implementation of best practices, six sigma, lean manufacturing, continuous improvement, auditing, project management and training/development. Evaluates existing systems and implements changes to enhance performance and ensure achievement of established business objectives. Seizes opportunities to overcome challenges and resolve issues, securing smooth operations. An accomplished producer who delivers top results driving an organization’s bottom line.
EXPERIENCE
NOKIA Irving, Texas
Quality Engineer 2007-2009
Oversaw North America’s outsourced repair facilities' quality performance. Established quality performance measures and goals for all outsourced repair facilities in North America. Implemented corrective action when required performance measures failed to meet expectations, ensuring follow-up of documented corrective actions and verification for effectiveness. Performed system, process and product audits to ensure compliance to company and customer documented requirements. Led and contributed to improvement team implementations. Created and implemented fully automated supply/repair center assessment system.
Utilized MS Excel to automate assessment process of suppliers throughout company repair network. Developed system, including establishing questions and standard scoring system. Unified evaluation and scoring of suppliers, enabling company to identify supplier weaknesses and best practices. Identified best practices and established as standard practices throughout the repair network. Created system for implementing, tracking and notifying of corrective action requests for company and customers.
Established system serving as company central depository of problems and corrective actions, enabling company to perform better data analysis of problems/solutions.
Used system to identify six sigma projects and other improvement activities.
Played key role in lead six sigma project established to optimize total operations at company’s North American repair hub. Evaluated all aspects of hub processes.
Identified hub areas needing optimization improvements, including planning process, receiving area throughput flow, repair area flow, data collection and analysis, audit process, inspection process and repair facility layout.
TRIQUINT SEMICONDUCTOR Richardson, Texas
Senior Business Unit Quality Engineer 1999-2007
Served as customer liaison on quality issues for three business units, including Military, Space and Commercial. Performed contract review to ensure customer requirements were documented, communicated, and understood throughout the organization. Acted as company representative for customer on-site quality visits and audits. Initiated internal and external corrective action request for customers when quality issues were identified and communicated corrective action plan back to customers. Served as quality representative for third party certificate audits, including ISO 9001, TS16949 and AS9100.
Oversaw Advanced Product Quality Planning (APQP) Production Part Approval Process (PPAP) with submittal to customers. Project manager for TS16949 Quality Management System certification, completed and obtained certification. Oversaw the cross-functional teams for implementation of all quality system tools, including Failure Mode Effect Analysis (FMEA), Measuring System Analysis (MSA), APQP, PPAP and Statistical Process Control (SPC). Served as top management liaison for reporting status/requesting help. Created MS Access database for approved customer requirements (specification, drawing, Terms and conditions, etc). Made database searchable by contact, part number, requirements, Mil-Std and Federal Acquisitions Requirement (FAR) numbers.
Enabled sale order entry, engineering, sales managers and production to determine acceptance/alternation of customer requirements with customer approval.
Facilitated user review of customer approved drawings and specifications.
Served as continuous improvement process team chairperson, overseeing improvement projects to drive action items, contributing to obtaining support and reporting project status to top management.
CROWN DIVISION Plano, Texas
Quality Manager 1998
Directed the implementation of complete Quality Management System and maintained ISO 9001 certification. Interfaced with suppliers and customers on a daily basis. Worked closely with internal departments to ensure achievement of customer, divisional and corporate goals. Trained employees on quality system requirements and objectives. Sustained a culture of quality and continuous improvement throughout company. Implemented new customer and company quality requirements. Executed complete quality management system from top down. Established quality management system based on requirements of ISO 9001.
Created culture of quality first as well as implemented continuous improvement project through employee feedback program.
Obtained ISO 9001 1994 certification in 13 months of start up.
Implemented key lean manufacturing practices and six sigma tools.
EDUCATION
TARRANT COUNTY JUNIOR COLLEGE, Fort Worth, Texas
Degree in Quality Technology 1997
CALIFORNIA NATIONAL UNIVERSITY FOR ADVANCED STUDIES, Dallas, Texas
Currently studying for Bachelors of Science In Quality Engineering.
CERTIFICATIONS
Quality Engineer, ASQ, 1997
Quality Auditor, ASQ, 1996
PROFESSIONAL DEVELOPMENT
Project Management Training, 2007
ISO 9001 Lead Auditor Training, 2002
Taguchi Methods (DOE) Training, 2008
Six Sigma Green Belt Training, 2007
TS 16949 Lead Auditor Training, 2005
TL 9000 Lead Auditor Training, 2002
AFFILIATION
ASQ – Senior Member, 1997-2009
COMPUTER SKILLS
Microsoft Office Suite, Visio, SAP, MiniTap Solutions, Everest
SPECIAL MACHINES
Coordinate Measuring Machine, Optical Comparator, Hand-Held Precision Measuring Tool, Electronic Measuring Microscope, Tensile Tester, Shear Tester, Non-Destructive Testing Methods, And Electronics Testing Equipment.
PERSONAL
Married. Four children. Enjoys golf and coaching.
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