Manager Service

**** * **** ****** *******, IL *****

or *** SW Fifth Street, Renton, WA 98057

Email address: *******@*****.***

Phone: 312-***-****

Objective: Seeking long-term employment in hospitality services

Professional Experience:

McCormick Place Convention Center (Chicago Restaurant Partners): Banquet Captain, October 2007 – present

Chief Responsibilities:

Train, supervise, and set standards for banquet staff

Sutton Place Hotel, Chicago IL: Banquet Captain and Manager, November 2004 - August 2007

Chief Responsibilities:

• Train and supervise banquet staff in upscale service standards, including French service and presenting elaborate buffets

• Attend B.E.O. meetings

• Do schedules, payroll, tip distributions, requisitions for supplies

• Nominated for Star of the Industries/Employee of the year.

Double Tree Hotel, Skokie IL: Banquet Captain, July 2001 - November 2004

Waterford Banquet & Conf. Center - Banquet Manager, July 2003 - Nov. 2004

Double Tree Club Hotel - Banquet Manager, August 2000 to July 2001

Chief Responsibilities:

• Manage banquet employees (wait staff convention services, banquet bartenders)

• Hire and train full time, part time employees

• Develop and administer training programs

• Prepare gratuity and payroll, customer billing, liquor inventory

• Attend weekly B.E.O. meeting and staff meeting

Sheraton Arlington Park, Arlington Park, IL: Banquet Captain, August 1999 - August 2000

Chief Responsibilities:

• Responsible for 60,000 sq. ft. of banquet space

• Supervising banquet staff of 50 or more

• Customer billing, balancing and closing shifts

• Liquor inventory

Hyatt Woodfield, Woodfield, IL: Banquet Captain, July 1997 - June 1999

Chief Responsibilities:

• Responsible for banquet space plus tent

• Supervising banquets and convention services

• Scheduling, gratuity and payroll. Customer billing, staff training with upgraded service standard including French service

Hyatt O’Hare, O’Hare, IL: IRD Server/Scrub Banquet Captain, January 1997 - July 1997

Park Hyatt, Downtown Chicago: Banquet Captain, April 1987 - January 1997

Chief Responsibilities:

• Responsible for supervising banquets, convention services, beverage and room service staff

• Overseeing all day functions scheduling, gratuity and payroll, customer billing,

• Staff training, designing buffet stations

Park Hyatt, Downtown Chicago: Banquet/Room Service Server, September 1983 - April 1987

Hyatt Lincolnwood, Lincolnwood, IL: Houseman, August 1982 to September 1983

Education: B.S.C. - Polytechnic University Philippines

Computer skills: Microsoft Office, Lotus, Delphi

Languages: Fully bilingual – write, read and speak fluent English and Tagalog.

References available upon request

Contact this candidate