Customer Service Manager

Ashley Fortier

912-***-**** ******.*.*******@*****.*** 2847 W. 24th Ave. Denver, CO 80211

Objective: To secure a position in a business environment with opportunities for advancement.

Education:

Armstrong Atlantic State University (AASU) Savannah, GA

Bachelors of Fine Arts – Sculpture

Employment:

Colorado Department of Public Health and Environment- Denver, CO

Test Manager/ IT Department 2010- Current

• Managing testing process for new computer system- Compass will be utilized as a nationally recognized transferable system for use by other WIC State agencies; Managing 20+ individuals on daily projects.

• Hardware set up and tracking.

Georgia Pacific Savannah River Mill (SRM)- Rincon, GA

Yield Improvement Specialist/Raw Material Waste Manager & Equipment Operator 2007-2010

Reduced Mill Raw Material Waste ~ $1mm+/ yr;

• Studied, evaluated and proposed to upper management needed improvements of paper processing machines.

• Planned implementation of improvements with line leaders, set expectations, evaluated progress, brainstormed with line leadership and adjusted for improvement of changes to maximize output.

• Identified/analyzed/ corrected machine and personnel risks and hazards- performing Root Cause Analysis (RCA), Hazard Identification Risk Analysis (HIRA) - Ergonomics, Machine/ Equipment Guarding, Incident/ Accident Investigation(s) and Industrial Hygiene- Mill safety trainer.

• Utilize the challenge process around safety awareness and mill cultural transformation.

• Responsible for tracking and completion of Safety and Reliability Improvements data.

• Wrote/ revised mill SOP’s and documents for material usage, damage identification (internal and external), storage (FIFO systems), handling and building ventilation.

• Employee training in (Logistics & Converting) on equipment optimization, material loss, safety programs and expectations.

• Vendor Relations with multiple vendors- reducing material damage before and during transit (container layout-optimizing freight loads), instilled mill expectations to vendors on material quality, driving for 110% compliance.

• Data collection, analysis and evaluation of raw material waste, machine reliability and machine waste.

• Planned preventative maintenance; scheduling replacement parts-increased machine reliability and sustainability.

• Organized/ audited/ evaluated raw materials handling, warehouse storage and cycle counting.

• Identified/evaluated and corrected finished goods shrinkage.

• Identified/planned and scheduled machine repairs- streamlined project management.

• Instructed, coached and managed up to 9 workers on multiple production lines.

• Operated manufacturing equipment and was accountable for; quality, waste reduction, operational excellence, productivity, communication within a teamwork environment and implemented safe work practices.

• Tasked as a trainer of new employees due to strength in knowledge & application of company protocols.

Best Buy #508 - Savannah, GA

Customer Service Representative 2005-2007

• Tasked with complex customer service issues due to strengths and promptness in resolving concerns and satisfying customers.

• Chosen as trainer for new hires in company policies & procedures- managed front lanes (4-5 registers).

Personal Strengths: Creative, economic and critical thinker who is disciplined, self motivated, accountable and an adept learner. My experience has given me strong communication skills (both written and verbal), organizational, leadership and problem solving skills; I thrive when multi-tasking is required.

Technical Experience: Advanced level Microsoft Office Suite, Adobe Photoshop and Illustrator, MES 21, MAPS, SharePoint, PTM LIVE, PI ProcessBook, 6S/5S, AA Loss, SAP, WMS/MRP programs; familiar with SixSIGMA and Lean Manufacturing Practices, Proficient at learning new programs and systems.

Organizations: Alpha Sigma Tau- (President, Philanthropist, Sisterhood Growth and Development), Habitat for Humanity, Energy Team (SRM), BBS (Behavior Based Safety), HIRA (Hazard Identification Risk Assessment), Safety Team (SRM), SAFESTART-Steering Committee and Trainer, MES21 Trainer (SRM)

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