Customer Service Design
Resume:
Pamela Falejczyk
Chicago, Illinois 60638
******-*@*******.***
Summary of Qualifications
A results-oriented, self-starter with developed attention to detail and problem solving skills including: interactive and traditional media design and production, research, writing, training, advertising, event coordination and public relations experience. Computer skills include, but not limited to: MS Word, Excel, Adobe Audition, PowerPoint, SharePoint, CourseBuilder (HTML), Dreamweaver, Captivate, Acrobat, Outlook and SharePoint. April 2012 launch, see website: www.brandingu2.com
APR 2012 – Present BrandingU2.com Chicago, IL
Owner
Contract marketing and media services provided. Skills set: website / online design, audio recording and editing, photography, research, writing. Services include electronic and traditional media consulting, educational content design and development.
2009–2012 Career Education Corporation (CEC) Schaumburg, IL
Instructional Designer and Audio Engineer
Developed online courses consisting of:
o Design documents, course outlines, adherence to school MCOs (objectives)
o Determining course objectives using Bloom’s Taxonomy,
o Topical research for creating new and/or assuring quality of existing assets,
o Created interactive activities,
o Managed learning content including assignments using Course Builder
Voiceover talent as well as recorded and edited audio of other VO talent used in Flash presentations for online courses.
Collaborated with contracted SMEs who provided unit/phase topical materials, assignments and activity concept direction.
Created additional and/or revised instructional material: by topic, adding web resources, providing bug lists, and researched OCW (Open Course Ware) sources provided to the department for supplemental additions within courses.
Production, management and conducted scheduled content reviews for Associates, Bachelors and Masters’ level courses for online schools including AIU, CTU, IADT, LeCordon Bleu, Missouri College and Sanford Brown.
Program disciplines included, but were not limited to: Networking & Information Technology (IT), 3D (MAYA software), Graphic Design and Audio (DESIGN), Homeland Security (HLS), Marketing (MKTG), Business (BUS), Management (MGMT), Criminal Justice (CJ), Health Information Technology (HIT), Nursing (NRSG), and Education (EDU).
Database Management skills for courseware development and audio voiceover files.
Experience in file conversion process for creating podcasts (Captivate and Camtasia): from Flash files.
Project Management skills required for course material and audio production.
2003–Present Author and Researcher Chicago, IL and Keller, TX
Independent works-in-progress. Research and compilation of an exhaustive series of biblical and historical eBooks and eManuals. Book production, layout and design using Microsoft Word and Excel. Manuscript proposal writing and submission.
2002-2003 The Journey - KVTT-FM Hurst, TX
Volunteer. Office and off-site support for a series of live multimedia stage productions held at the Dallas Biblical Arts Center. Marketing and Administrative support: MS Word, direct mailings, product sales. Stage set-up of screens, props, lighting and audio for live performances offsite.
1995 The Internet Store Bedford, TX
Advertising Director. Website design; Photoshop banner ads, HTML page links. Writing and design of press kits for media in Dallas, Houston and Atlanta. Exhibit coordination in Dallas and Atlanta. Responsible for direct mailings and spot radio buying. Presentations given to area Chambers of Commerce. Designed/produced company stock prospectus prior to company-wide layoffs.
1989–1995 GM / Hughes Training and Simulation Systems Arlington, TX
Engineering Assistant. B-2 Training Program. Secret Security Clearance required.
Courseware Developer. Air Force C-141 Computer-Based Training (CBT) program. MAC, DOS, UNIX and proprietary software / hardware. Responsible for department database management and back-up maintenance. Proposal design and development of government and GM Europe bids.
Marketing Assistant. Produced B2B product spec sheets, MicroPoly (3D System) logo and advertising design. Black and white and color photography and use of in-house photo lab equipment. Video dubbing and distribution from captured satellite feeds.
1986–1991 New Media Productions Keller, TX
Owner. Provided desktop publishing, design, photography and software training to: Dally Advertising, The Phillips Agency, Dallas Apparel Mart reps, and other small businesses. Print: magazine layouts, advertising design and production. Billboard designs for Luke-Riley Honda and Park Glen homes. Dallas/Fort Worth Addy Award Recipient of a Gold (design) and Merit (production) Awards.
1985–1986 McGraw Hill DataPro / Future Computing, Inc. Dallas, TX
Products Group Researcher. Provided research generated from database parameters, technical or general information for client inquiries for companies including: IBM, AT&T, and Microsoft. Researched VARs (Value Added Resellers), peripheral and software markets. Conducted testing on nondisclosure software. Responsible for company library resource center.
Marketing Coordinator. Artwork production and audio replications of seminar proceedings. Audio/Visual and speaker coordination for seminars at the Dallas InfoMart, San Francisco Embarcadero and Boston seminars. Online inquiry submissions to IBM.
Oct 1984–Jul 1985 American Home Network. PeopleLink Arlington Heights, IL
Customer Service Manager. Tech support, data entry, and direct mailings. Supervised a group of seven. Online columnist / information to subscribers. Coordinated special interest groups (SIGs) worldwide. Pre-Internet; use of Telenet or Tymnet settings.
May–Oct 1984 Times Mirror Gateway Videotex System Irvine and Santa Ana, CA
Sales Rep. Retail marketing for this interactive TV-based system marketed to Orange County, CA residents.
Internship. Graphic design, research/writer for online travel (Las Vegas area) and educational software sections of the database.
Education
Southern Illinois University. Carbondale, IL B of A College of Communications. Photography/Journalism
SIU – Carbondale, IL Graduate School Telecommunications Program. 20 hours 4.0 GPA
Tarrant County College. Bedford, TX Authorware Certification.
Internships
Life Magazine New York, NY
Assistant to the staff photo editors. Cataloged monthly photos per issue, researched stock photos and AP stories for content.
Times Mirror / Gateway Videotex Service Santa Ana, CA
Designed, researched and wrote section features for the travel and education sections of this early interactive phone based system.
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