Customer Service Sales

Dawn Roberts

* ***** **** **

Greenwood, *****, Maine, US

Mobile Phone: 207-***-****

Secondary Phone: 207-***-****

E-mail: ****.*********@*****.***

OBJECTIVE

I would ultimately like to work in a company that is appreciative of hard work/effort and achievements. With understanding management and motivated coworkers.

WORK EXPERIENCE

Cashier/Cook

June 2011 - present

Mallard Mart | Norway, ME

Restaurant/Food Services

Making Pizza, subs and salads, etc... for customers. Stocking coolers, and shelves. Waiting on customers and cashing them out.

Cash Handling, Cook, Phone Etiquette, Customer Communications, Cashiering,

Cashier/Clerk

September 2010 - present

Maine Smoke Shop | Norway, ME

Retail

Working as a cashier part time for a tobacco and beer store.

Cashing out customers, data entry, and stocking merchandise.

Telemarketer

September 2010 - present

Juristech | California

Legal Services

Work from home position. Calling prospective Attorneys for a recruiting firm located in California, part time.

Sales Agent

January 2011 - June 2011

Preval Direct | Scarborough, ME

Telecommunications Services

Selling various products

Answering calls in a call center. Following scripted rebuttals and Sales process to sell products to customers. Taking orders, and data entry.

Multi-line Phone Systems, Data Entry, customer service/sales,

Sales Representative/inbound sales

January 2010 - June 2010

Preval Direct | Scarborough, ME

Telecommunications Services

Took calls for an inbound call center. Assisted customers with needs/sales.

High pressure sales with mostly healthcare products. Cross selling/add-ons. The company paid close attention to percentages and goals. I was closing on the core product 45% and upsells/addons 40% autoship 89%.

Cleaning Owner/Operator

July 2003 - March 2010

Feelin Froggy Cleaners | NH, ME, FL

Personal and Household Services

Commercial/Residential cleaning business

Owned and operated a cleaning business for residential and commercial accounts. Real estate move ins/outs, open houses, new construction clean ups, tear down clean up.

Sales Rep/Trainer/Recruiting

June 2004 - September 2006

West at Home Agents | NH, FL

Telecommunications Services

Telecommuting position. Sales/recruiter/trainer

Started as a sales agent at home for various companies including Lipizene, Time Life Books, Time Life Music, orders for Pizza Hut, Dominoes, Time Warner Cable just to name a few I then went on to recruit and train other agents entering the company. Ranging from rebuttals, strategies, outlining job details.

Collections Agent

April 2003 - May 2004

UHAUL Storage | Manchester, NH

Rental Services

Collections on delinquent accounts

Worked independently in collections on delinquent accounts on storage units. Contacting customers, getting payment information, updating old information.

CSR/Seasonal

December 2002 - April 2003

H+R Block | Manchester,NH

Financial Services

Customer Service Rep

Greeted customers as they came in for tax season. Prepared their material to take to the accountant preparing their taxes. Printed/mailed or handed out checks. Bookkeeping, multi line phones.

CSR III

March 2001 - January 2003

Labor Ready | Manchester, NH

Staffing/Employment Agencies

customer service

Greeted clients. Intake/applications. Sent out workers and paid them at the end of their shift. Gave training instructions and videos. Drove clients to and from work. Set up new account with businesses. Answered multi line phones. A/R, A/P

Shelter Staff

November 1999 - March 2001

New Horizons for NH | Manchester, NH

Nonprofit Charitable Organizations

Homeless shelter staff

Did intake for homeless clients. Informed of rules and regulations. Supervised clients daily activities. Generated reports.

EDUCATION

Associate Degree, Accounting and Business Management,

September 1996 - May 1998

Berlin Technical College | Berlin, NH

High School or equivalent, Basic/College prep,

September 1991 - June 1995

Littleton High School | Littleton, NH

SKILLS

I have sold and telemarketed kirby/electrolux/windows siding various other services and products Expert

trained and recruited for various marketing and sales industries Expert

Proficient in typing Expert

Proficient in food preparation and cooking Expert

Word Processing Expert

a/p and a/r Intermediate

Email Marketing Expert

desktop support and network Intermediate

telesales Expert

Telemarketing Expert

Cook Expert

Cash Handling Beginner

Answering Phones Beginner

LANGUAGES

English Fluent

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