Pep It Up!

Thomas A. Kruska

Objective

I am seeking a position in a customer service oriented environment, where my experience and education in the IT field can best be utilized.

Experience

Guest Services Agent, Front Desk Clerk

February 1, 2007 – Present Hampton Inn, Bellevue Nashville, TN

Front Desk duties, checking in/out of guests.

Reservations

Cash handling, charge processing

Relief Night Audit, reports, reconciliations.

Kitchen support

Technical Support Representative

July 5, 2006 – Dec 21, 2006 Adecco Technical, Nashville, TN

 Provided technical assistance to Dell customers with their computer issues/questions regarding their Dell purchase(s).

 Troubleshooting and repair of Dell product issues over the phone.

 Strong customer service skills in a technical call center environment.

Customer Service Rep/Cashier

Sept 14, 2005 – Present Daily’s Convenient Stores, Nashville, TN

 Retail sales, cash handling at Shell gas station in Bellevue.

 End of shift and Close Day reports, cash sheet balancing.

 Stock, clean, and maintain safe environment.

Front Desk Agent

July 4, 2005 – Aug 25, 2005 Best Western of Murphy, Murphy, NC

 Checking in/out of guests.

 Cash handling, charge processing.

 Reservations.

 Night audits, cash sheet reconciliation.

Support Center Technician, Senior

Aug 12, 1996 – June 12, 2005 Aradiant Corp, San Diego, CA

 Monitored and managed Aradiant’s helpdesk trouble reporting system.

 Scheduled the support center staff to provide coverage 24/7.

 Monitored the processing and delivery of text messages to wireless paging carriers, using TAP, TNPP, SNPP, SMTP, and HTTP.

 Managed Aradiant’s carrier modem database to support billing.

 Supported Operations by selling Padres tickets to help with overflow.

 Crisis Response Team member.

 Conducted routine testing of diesel generators and UPS system.

 Awarded Aradiant’s “Presidential Award of Excellence” for personal contributions for 2003.

Education

United Education Institute, San Diego, CA

Dec, 1995 – July, 1996

 Diploma, Computer Network Technology

 Computer hardware/software troubleshooting and repair.

Interests Digital photography, country music, billiards, pleasure driving.

References References are available on request.

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