Customer Service Medical

Ashley Osinski, MA

305-***-**** ***********@*****.***

**** ********* **** ******

Boca Raton, Florida 33434

Profile Recent graduate with extensive customer service experience and strong administrative skills, seeking an opportunity to contribute my skills and training in a medical office, hospital or other healthcare organization. Proficient in taking patient medical histories, vital signs, and performing various clinical procedures, including venipunctures, injections, diagnostic procedures and other ancillary tests.

Qualifications

• CPR for Healthcare Professionals, American Heart Association

• Microsoft Office Excel, Word, PowerPoint, Outlook and Access, Adobe Acrobat, and Premier practice management software, e-mail and internet search applications

• Typing speed: 55 wpm

Education Keiser University - Miami, Florida 7/2010

Associate of Science, Medical Assisting

• Advanced Biology, Anatomy & Physiology, Medical Terminology, Clinical Procedures, Lab Procedures, Radiography, and Medical Office Management

• Cumulative GPA: 3.0

Clinical Experience Office of Rene Garcia, M.D. - Miami, Florida 6/2010 - 7/2010

Medical Assisting Externship

• Obtained patient histories, took vital signs and performed clinical procedures, including EKGs, blood glucose testing, etc.

• Re-stocked medical supplies; maintained and ensured cleanliness and sanitation of all facilities, exam rooms and equipment.

• Updated and maintained medical records using Premier Software.

• Checked patients in/out; scheduled and confirmed appointments.

• Answered multi-line telephone; called in prescriptions to pharmacies.

• Operated office equipment, including fax, photocopier/scanning machine.

Work Experience Chili’s Grill and Bar Restaurant - Miami, Florida 5/2008 - Present

Server

• Quality customer service taking food and beverage orders and delivering table service.

• Pay constant attention to customer needs and accurately deliver customer orders.

• Received several letters commending me for outstanding customer service.

Roadhouse Grill - Miami, Florida 6/2007 - 5/2008

Server

• Consistently provided excellent table service, ensuring customer satisfaction.

• Accurately took food and beverage orders and delivered to guests efficiently.

American Medical Consultants – Miami, Florida 7/2003 – 6/2007

Office Clerk

• Answering telephone calls

• Copy, fax, file , and email papers

• Multi-task

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