Michael Leonard ***** SW Millikan Way Apt **** Beaverton, OR
503-***-**** E-Mail: ***********@*******.***
Employment History:
The Standard, Portland, OR
July 2006 to November 2011
Employee Benefits Policy Administration Specialist East Region
• Provided superior customer service to policyholders’ Insurance Coordinators and Plan Administrators with Long Term Disability, Short Term Disability, and Life contractual requests and queries, billing, and claim issues.
• Established strong relationships with the Maine, Tampa, Miami, Atlanta, Philadelphia, New Jersey and Charlotte Sales and Service Offices.
• Recognized for excellent customer service to policyholders and internal customers (Underwriting, Contract Analysts) concerning billing, contractual and claims questions and requests.
• Selected as the Office 2007 Super User for the Policy Administration East Regional Accounts Team and the Policy Administration Receivables Team. Assisted and mentored above team members with migration to Office 2007.
• Formatted, edited, and provided quality assurance for East Regional Accounts EMM (Electronic Member Maintenance) Excel files for upload into Group Facts.
• Led Accuracy Meeting Initiative to improve, monitor, and establish best practices for increasing new group, contract amendment, and renewal processing accuracy.
• Possess thorough knowledge of Citrix based programs: Group Facts, Group Access, Contracts, and OMAR (Medical Underwriting). Familiar with OPUS (Underwriting). Processed complex new groups, contract amendments, and renewals in Group Facts and Group Access with a high degree of accuracy.
• Selected as representative for Policy Administration Department to team with Underwriting and Contract Analysts for ensuring all new business (Northeast, Southeast, Central, and West regions) documentation meets company compliance requirements prior to accepting from Field Offices.
National Semiconductor, Portland, ME
April 2006 - June 2006
Manufacturing Technician • Prepared silicon wafers for buffing and transfer.
Burrelle's/Luce, Presque Isle, ME
September 1998 - January 2006
Spelling Researcher
• Thoroughly reviewed TV and radio transcripts for inaccurate spellings and corrected as necessary.
• Researched customer contracts and applied contract terms to ensure transcripts were formatted and edited correctly and accurately.
• Met with editors and transcribers to develop transcript templates to match customers contract specifications.
•
Education and Training:
• Northern Maine Community College, Associates in Business Administration, May 1998
•