Management Manager

Kayla J. Shaffer *****.*******@******.***

**** * ******* ****** | Philadelphia | PA | 19121 | 717-***-****

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Management Information Systems, Graduation: May 2013

MAJOR: Management Information Systems

GPA: 3.20

SELECTED COURSES:

Data Analytics, Database Management Systems

ACTIVITIES AND AWARDS:

Academic Achievement Scholarship, La Salle University 2009

Humane League Volunteer, Fall 2008-Present

Camp Sunshine Fundraising Philanthropy, 2008-Present

American Heart Association, Heart Walk Volunteer 2009 & 2010

INFORMATION SYSTEMS PROJECTS:

• Analyzed requirements/created company database management system to track property locations, vacancies, rent payments, payroll, and maintenance requests.

• Served as team lead for analysis, design and development of comparing and contrasting emerging e-commerce techniques.

INFORMATION TECHNOLOGY SKILLS:

Analysis: Rational, Visible Analyst

Web Development: SQL, Microsoft

Database Management: SAP, SAS

Project Management: Lead E-commerce group presentation, SAP

EXPERIENCE: CALIFORNIA TANNING AND SPA August 2006-December 2008

Sales Associate, Receptionist, & Greeter

• Provided customer assistance through web-based technology including client registration information, retail pricing, and maintaining client account information.

• Assisted senior management in maintaining customer relationships as well as sanitation and health department regulations.

• Assisted in target market research and verified demographic information.

TROPICAL SMOOTHIE CAFE, Lancaster, PA Summers 2007, 2008

Assistant Manager

• Supervised daily operations for retail concession serving 600+ customers per day.

• Reconciled deposits handled opening and closing security, supplies inventory management and order worksheets.

• Processed cash and credit payments, bank deposits and accounts payable.

• Supervised part-time workers and trained employees regarding daily business operations through SYSCO management systems

SKILLS & LANGUAGES:

• Basic Knowledge SAP, SQL, SAS Enterprise Miner, Microsoft Office Applications

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