Administrative Assistant/Clerical
Resume:
Ganna Pavlyuk
Orlando, FL *****
****.*******@*****.***
Qualifications
Enterprising business graduate, growing professional experience with strong desire to gain new knowledge in the Administrative field.
Professional achievements include: more than five years of experience in Administrative/Clerical work; technical proficiency in MS Office Word, Excel, Power Point, Outlook, People Soft, Internet research, databases; outstanding telephone, customer service and communication skills; fluency in Russian and Ukrainian languages. I possess excellent time management, organizational, verbal and written communication skills. I am detail oriented with the analytical set of mind. I consider myself very responsible, punctual, motivated, enthusiastic, hardworking, reliable, fast learner, who is able to work effectively in a fastpaced
and multitasking environment.
Education and Honors
University of Central Florida Orlando, FL (08.2003 12.2008)
Bachelor of Science in Business Administration, Finance
Magna Cum Laude (GPA 3.8)
Member of the Honor Society of Phi Kappa Phi and Beta Gamma Sigma (02.2008)
Certificate of Continuing Education Orlando, FL (04.14.2004)
Essentials of Managing the Front Desk: 6 hour seminar
Winter Springs High School Winter Springs, FL (08.2001 05.2003)
GPA 4.0
Work Experience
OTP Bank of Ukraine Khmelnitskiy, Ukraine (10.2010 11.2011)
Job Title: Banking Administrative Assistant
Handled daily administrative duties, monitored deadlines, and pending loan applications. Received and screened telephone calls and mail. Greeted customers and provided consultation about bank loans, credits, procedures, requirements, and policies of the bank. Assisted in filling out loan applications. Gathered and reviewed customers' income, background, and debt reports. Registered applications for further overview by a loan officer. Inputed and retrieved pending loan contracts, and other data as required by the loan officer. Researched and gathered market statistics. Analyzed and summarized data for reports. Interacted with clients to schedule appointments. Managed office supplies, organized and maintained files, correspondence, records, and applications. Coordinated meetings.
Freelance Interpreter Odessa, Ukraine (08.2009 07.2010)
Provided verbal and written translation services from Ukrainian and Russian into English for various privately owned businesses and individuals. Interpreted business meetings, tours around the city, business plans, marketing tools, personal meetings. Gained great experience in interpersonal relationships, communication, working with a wide range of people from various backgrounds.
AJT Inc. Independent Insurance Co. Winter Springs, FL (04.2007 03.2009)
Job Title: Executive Administrative Assistant
Performed general clerical duties, including answering telephone, copying, faxing, and scanning. Handled email correspondence, maintained calendar using Microsoft Outlook. Coordinated meetings, conferences, and conference calls. Prepared transmittal forms, letters, memos, and faxes. Assisted in compiling, editing, and proofreading health insurance proposals and presentations. Maintained customer database by documenting any customer changes or alterations to insurance policies. Handled travel arrangements, including booking of flights, hotel accommodations, car rental, and conference facilities. Managed the filing system and office supplies.
Wesco Aircraft Hardware Corp. Orlando, FL (09.2003 01.2007)
Job Title: Receptionist/Data Entry Clerk
Answered multiline phone, distributed calls, managed incoming messages. Recorded alphanumerical data such as
customer quotes, sales contract bids, quote queries, and shopping into the People Soft database. Greeted visitors and clients, coordinated conference meetings and lunches. Maintained the filing system. Handled outgoing and incoming mail, UPS shipping documentation and packages. Ordered office supplies and inventory. Performed general clerical duties such as faxing, scanning, coping.
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