Customer Service Project
Resume:
SCOTT ELGART
Hamilton, NJ 08690
*****.******@*****.***
http://www.linkedin.com/in/selgart
PROJECT MANAGEMENT
Strong project management skills complement the ability to facilitate agreement between individuals with diverse perspectives. Consummate multi-tasker; highly skilled at planning, organizing, and managing concurrent projects with competing resources and priorities. Able to instill a shared vision and drive early attainment of organizational objectives. Project a valuable blend of leadership, creativity, analytical abilities, flexibility and resourcefulness.
Detail-oriented with a reputation for excellence and able to coordinate large projects with difficult logistical challenges. Proven ability to effectively communicate critical business issues, providing realistic recommendations to senior managers. Proficient with numerous software programs including Adobe Photoshop and all MS Office applications.
CORE COMPETENCIES INCLUDE:
* Project Planning & Management
* Staff Management
* Staff Training and Development
* Budgeting and Forecasting
* Customer Relationship Management
* Customer Service Excellence
* Critical Thinking Skills
* Time & Resource Management
* Operational Streamlining / Process Improvement
* Collaborative Teamwork
RELEVANT EXPERIENCE
PROJECT COORDINATOR
THD AT-HOME SERVICES, INC. - ROBBINSVILLE, NJ 2007 ñ PRESENT
* Routinely oversee and coordinate from 35 to 80 projects concurrently, and as many as 150 projects during peak season.
* Serve as the primary contact for customers for projects involving the installation of roofing, siding, windows, gutters and insulation.
* Schedule and manage installations, coordinate installer schedules and workloads; identify and quickly resolve any issues or potential issues with construction projects.
* Reduce costs by comparing prices among vendors, ensure proper permits are obtained, and project tracking and documentation is maintained in accordance with company standards.
* Oriented and trained 7 new staff members, focusing on critical planning and organizational skills.
* Consistently exceeded monthly backlog goal by over 20%, with a one-month high of 203%.
* Received multiple letters of appreciation and accolades commending high level of customer service and professionalism. Formally recognized with 9 awards for unsolicited customer praise.
INSTALLATION EXPEDITOR
THE HOME DEPOT - WEST WINDSOR, NJ - 2004 ñ 2007
* Obtained project specifications and measurements, developed customer quotes, and coordinated with installation company on a variety of home improvement projects.
* Designed and implemented a new system to organize and capture contracts, and all associated project documentation.
WEB DESIGNER
IIS / WALL STREET SYSTEMS - NEW YORK, NY - 1999 ñ 2000
* Redesigned company website and developed intranet, keeping branding consistent across all platforms.
* Completed all design deliverables on schedule, working collaboratively with the marketing director to transpose print branding to the Internet.
ADDITIONAL WORK EXPERIENCE
SERVER - COSTELLO'S - FT. LAUDERDALE, FL - 2002 ñ 2004
SERVER - CHARDEES - FT. LAUDERDALE, FL - 2001 ñ 2003
EDUCATION
UNIVERSITY OF NORTH CAROLINA, CHAPEL HILL, NC - GED
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