service tech/account manager/lead installer/qc tech

**/**—Present HSM/Stanley Denver Co.

Customer Service Manager

Solve customer issues and save accounts. Implemented the state of Colorado upgrade of 7845 C radios. Transitioned purchased accounts from Jackson alarm to HSM. Transitioned Stanley accounts to HSM standard Re-sign 30%+ of monthly losses of recurring monthly revenue (RMR). Phone sales/upgrades of alarm systems. Maintain monthly spread sheets on RMR loss vs. RMR gain. Implemented filing and tracking system for same. Work closely with installation, service, accounts receivables, and office staff to ensure that jobs are processed in a timely manner. Assist accounts receivables with collections when needed. Added Three national accounts to HSM portfolio. Assist sales reps with designing alarm systems. Trained Sales reps on proprietary (HSM) programming.

01/98—03/06 ADT Security Aurora Co.

Various Departments

Responsible for maintaining the resale backlog, field supervision of 5 Installers pertaining to the resale backlog, Implementing Quality Control Inspections for the Installation Department. Technical Advisor to various Sales Departments. Acting coordinator for resi/small business installation. Inside Sales Representative Customer service, adding components and upgrading existing alarm systems by phone. 140% to plan in 9 months of fiscal year 2005. Ranked in the top 25 for the Southwest region. Alarm system repair; Fire, Burglar, Card Access, CCTV, Nurse Call, and Telephone lines. System programming using Compass and DSC software. Technical support nationally to ADT dealers. Analyzed and repaired systems on site using telco headset, multimeter, and db gain meter. Train new sales reps with emphasis on how to design alarm systems. Worked with outside agency to develop “ADT University” training program for resale reps company wide.

• 03/91 - 01/98 Denver Burglar Alarm Denver

Service Technician

• Alarm system repair; Burglar and Fire. Armed response and repair. Analyzed and repaired systems on site using telco headset, and multimeter. Trained new hires and made progress reports to the shift supervisor.

05/90 – 01/91 New Vista’s Denver

Research Technician

• Tested various chemicals response to electronic stimulus in order to perfect a more potent fertilizer and its relationship to various plants. Test equipment included multimeter, photon counter, and o’scope. Submitted written and verbal reports to the company owner.

05/84 – 03/88 US. Air Force

Electronics Technician

• 30554 electronics designation specialized in 490L Autovon systems. Advanced training in component level repair, soldering, schematic diagrams, and precision test equipment. Follow on training for AN-MSQ 118 systems (mobile digital satellite signal transmitter/receiver) to include phased array antennae, ballistic targeting computers, MIL-SPEC tape drives, and EMP and environmental systems control. Responsibilities included scheduled maintenance, field service and repair, mobile configuration, evaluating and optimizing factory new equipment, verifying incoming telemetry with remote sites. Scheduled maintenance included calibrating phased array antennae subsystems, checking signal amplifiers, testing RF, UHF, and VHF communications subsystems, and testing power distribution throughout the AN-MSQ 118. Assisted in the training of new personnel and field testing new software/hardware configurations.

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