Administrative Assistant
Resume:
BEVERLY AMAEWHULE
Austin, TX 78748
********@*****.***
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Administrative Assistant/Customer Service Specialist
Proficient, detail oriented team player offering six years of:
• Proven track record of providing customer oriented support in often busy environments in a timely and professional manner.
• Strategic relationship building skills fueled by a commitment to customer satisfaction.
• Successful administrative support to peers and management to help streamline office processes, improve proficiency and service delivery.
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Key Skill Set: Microsoft Office, Customer Service Orientation, Excellent Organization and Prioritization skills, Relationship Building and Management proficiency, Problem Analysis and Solving skills.
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EXPERIENCE
1. Netspend Corporation, 701 Brazos St, Suite 1200, Austin TX 78701
(January 2011 – May 2011)
ACH /Admin Associate
Responsibilities:
• Review of sensitive documentation for the purpose of verification and validation of customer accounts according to company security standards.
• Proffering solutions to clients and staff on financial transactions and deposits
• Maintaining database and spread sheet of departmental processes using Excel.
• Collaborating with SSA, IRS and US treasury on fund trace requests, DNEs, and address verification
• Processing of ACH debit, credit transactions that have failed to auto-post to client account.
• Performing daily administrative duties of distributing outgoing mail, sending and receiving documents with fax/scanning machines.
Key Accomplishments:
• Successfully worked with team to reduce interruptions for customers with regards to access to funds during the tax season
• Delivered excellent solutions within target time frame
2. Regions Financial Corporation, 7130 Goodlett Farm Pkwy, Cordova TN 38016
(August 2007 – April 2010)
Talent Management Associate:
Responsibilities:
• Providing support to new-hires of the call center on the use of company database and compliance with laid down policies and procedures
• Attending weekly executive meetings with center managers and taking memos to be conveyed to team members
• Creating ideas on increasing team enthusiasm and productivity
• Planning and organizing social events for the call center
• Tracking performance of team and providing motivation towards realization of daily goals.
TeleBanking Specialist:
Responsibilities:
• Receiving and responding to high volume of telephone inquiries, requests and complaints from internal/external customers and resolving them in a prompt and effective manner.
• Generating documents and correspondence on behalf of bank to customers
• Maintaining and updating of account holder profiles in bank database
• Establishing rapport with customers to build loyalty and increase business retention.
• Identifying sales opportunity and recommending bank products that best meet the needs of the customer.
• Working alongside team members towards the realization of daily goals and expectations.
Key Accomplishments:
• Consecutively rated #1 in customer service by Quality Assurance between 2007 and 2010.
• Numerous awards and accolades for meeting and exceeding sales goals per month
• Nominated based on accomplishments to mentor and cross-train new hires
• Member of the team with the highest performance record in 2008 and 2009
3. Banfield Pet Hospital, 7941 Winchester road, Memphis TN 38125
(Nov 2006 – August 2007)
Client Service Coordinator
Responsibilities:
• Performing front desk tasks of receiving clients, checking in or discharging patients and directing traffic flow within hospital.
• Answering of phone calls and handling customer enquiries regarding services and products.
• Maintaining hospital data base –retrieving and organizing information to unit employees and clients
• Providing basic clerical support functions such as faxing, copying and record keeping.
• Purchasing and inventory management of supplies for the hospital
• Dispensing outpatient/discharge instructions to patients according to direction of doctor.
• Maintaining doctor’s schedule and booking of appointments.
• Compiling and analyzing all communications and data transfer between head office and hospital.
Key Accomplishments:
• Effectively supported hospital staff while under intense pressure towards realization of daily expectation
• Responsible for providing training and orientation of new hires
• Facilitated the signing on of more patients into the Wellness Program
4. American Income Life Insurance, 1661 International Place drive, Memphis TN 38120
(April 2006 – Nov 2006)
Customer Service Agent
Responsibilities:
• Calling and scheduling of appointments with prospective clients.
• In home sales presentation of AIL products and services to prospective clients.
• Delivery of Accidental death and Dismemberment certificates to insured clients.
• Customer care services to policy holders.
• Enrolling of qualified candidates into the benefit programs.
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EDUCATION:
Rivers State University of Science and Technology, Port Harcourt, Nigeria (1999 – 2004)
B.Architecture.
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