Sales Customer

CURRICULUM-VITAE

SMITA SIDDHARTHA Mailing Address:

E- Mail: *****.********@*****.*** C-392, Arawali Marg,

Sector –7, Indira Nagar,

Lucknow.

Mobile: 074********

DESIRED LOCATION- LUCKNOW.

OBJECTIVE:

A Position that allows me to work in healthy and challenging working environment and also

helps me gain experience and exposure.

SNAPSHOT:

A Result Oriented Professional with 5Years 9Months 7Days of Experience in Sales & Customer Service. Proficiency in Delivering Quality and Customer Focused Service. Worked with leading brands in market, like as Reliance Communication, Mercedes-Benz, IBM-Daksh…

ACADEMIC PROFILE:

Graduation from Karamat Husain Degree College, Lucknow. (Lucknow University)

Intermediate from M.G. Inter College, Tilak Nagar, Kanpur. ( U.P. Board)

High School from G.G.H.S. School, Lucknow. ( U.P. Board )

COMPUTER KNOWLEDGE:

Capable of Handling Computer.

MS-Office

MS-Word

Internet.

STRENGHTS:

Confident, Great Grasping & Learning Power, Capable of Working in Hectic schedule, Administration, Optimism Combined with Determination Which Leads to Desire Results.

WORK EXPERIENCE:

(5) ORGANISATION: RELIANCE COMMUNICATION FOFO

Working as a Store Manager in Reliance Communication Mini Store. A Pioneer Brand in Telecom Industry.

DURATION: 1st May’09 to 30th November’10. ( 1 Year 7 Months )

JOB-PROFILE :

Handling complete store management, Taking care of all documentation.

Handling all type of customer complaints on phone or Direct Interaction.

Resolving every customer complaint effectively within specified time frames.

Responsible for customer care.

UNDERGONE TRAINING FOR:

Introduction Training.

Training for customer handling & Communication Soft Skills.

I-Care- Customer Support Software.

Selling and soft Skills with focus on Customer Handling and Closing of a Sales Call.

(4) ORGANISATION: BHARTI AXA LIFE INSURANCE COMPANY.

Successfully Cleared the IRDA Exam and Currently Working as an ADVISOR for the

Bharti Axa Life Insurance Company.

DURATION: 26th, December, 08 Onwards.

(3) ORGANISATION: T & T MOTORS LTD. (MERCEDES-BENZ)

Worked as a CRO (Sales & After Sales) in T & T Motors Ltd., A Leading

Dealership of (MERCEDES-BENZ INDIA), A Pioneer Brand in Automobile Industry.

DURATION: 24th, October’07 to 31st, December’08 (1 Year 2 Months 7 Days)

JOB-PROFILE:

Building good relationship between company and customer.

Maintaining and Updating Database.

Maintaining Reports and Feedback Forms.

Maintaining files and Documents of Sales and After-Sales.

Maintaining Post Sales follow-up call logs & reports.

Maintaining Post Service follow-up call logs & reports.

Maintaining Service Reminder call logs & reports.

Maintaining Day Book.

Doing Sales and After Sales (SERVICE) calling.

Arranging Test Drives.

Maintaining Data for shows and events and Looking for arrangements of shows and events.

Taking care of House Keeping Jobs and Maintenance of Office Infrastructure.

Establishing & maintaining a good rapport with the customer.

To act as an inter link between company and customer for resolution of any Complaints and

Customer Care.

To ensure proper delivery in taking place.

To look after the services provided to the customer.

UNDERGONE TRAINING FOR:

Completed 2 Days Training of Sales Processes at Delhi, in the Month of APRIL’ 08.

Completed 7 Days Training of CRE (JOB PROFILE) at Pune . This is arranged by DC INDIA,

In the Month of APRIL’ 08.

Completed 3 Days Training of Product Knowledge-SALES (Mercedes C, E & S CLASS)

At Delhi in the Month of MAY’ 08.

Completed 4 Days Training of Product Knowledge (SALES) of E-CLASS at Faridabad,

In the Month of JUNE’ 08.

Completed 3 Days Training of AFTER-SALES (Service) Processes at Delhi, in the month of JULY’ 08.

(2) ORGANISATION: IBM DAKSH (BPO)

Worked as Executive Operations, A pioneer Brand in BPO Industry.

DURATION: 13th, June’ 07 to 30th, September’07 (3 Months 17 Days) .

JOB-PROFILE:

To attend inbound calls of customers.

To solve customers problems or quarries on the phone by providing them Appropriate Solutions,

In a Set Time Frame.

UNDERGONE TRAINING FOR:

Introduction.

Customer Handling & Communication Soft Skills.

Process Training.

(1) ORGANISATION: RELIANCE WEB-WORLD.

Worked as a Sales & Customer Care Executive in Reliance Web world. A

Pioneer Brand in Telecom Industry.

DURATION: 1st September’ 04 to 28th February’07 (2 Years 5 Months)

JOB-PROFILE:

CUSTOMER SERVICES:

Responsible for Customer Care.

Handling Collection, Billing Related Dispute, Service Termination, Service

Reconnection, Refund, Plan Migration, Upgrade, SDCA change, & others.

Retain Customer against Customer Complaint like.... Termination......

Resolving every customer complaint effectively within specified time frames.

Work as a Collection and Sales Telecaller.

SALES:

Responsible for Sales & Sales Promotions.

Achieving the Personal Sales Target.

Ensuring a high rate of conversions.

UNDERGONE TRAINING FOR:

Introduction Training.

Training for Customer Handling (On Phone or Direct Interaction) & Communication Soft Skills.

Training of Sales and After Sales Documentation & Processes.

CREST (Customer Relationship & Effective Sale Technique).

POS (Point Of Sale) Software for the BBC Billing and Revenue Collection.

Clarify-Customer Supports Software.

Simplify-CAF Entry Portal System.

Selling and Soft skills with focus on Customer Handling and Closing of a Sales Call.

Training for All Segment Mobile Phones Of CDMA Technology.

INTEREST:

Interacting with people.

Socializing.

Making Friends

HOBBIES:

Listening and Singing Music.

Watching Cartoons.

PERSONAL DETAILS:

Father’s Name : Mr. Jagan Nath Prasad

Mother’ Name : Mrs. Nirmala Prasad

Date of Birth : 23rd -10-1980.

Marital Status : Single.

Nationality : Indian.

Known Languages : Hindi & English

Permanent Address : C-392, Arawali Marg,

Sector–7, Indira Nagar, Lucknow.

Personal No. : 074********

E-Mail : *****.********@*****.***

PERSONAL

Having a Good and Educated Background. I Value Discipline, Honesty and Hard Work

Sphere of life. I am interested in learning new things and interacting with people, I believe that

Confidence, Optimist, Ability to Work Hard is the ABC’s of Success. Above all I also believe

In the giving of my best for every responsibility assigned to me.

DECLARATION

I, hereby declare that the above information provided by me is true and fair to the best of my

Knowledge.

Date:

Place: Lucknow (Smita Siddhartha)

Note: Kindly make contact on my MOBILE NUMBERS , I am easily available on it.

Contact this candidate