Sr. Account Executive

Ryan A. Manfred

*** * *** ********, ** *****

(619) 471- 4800

*********@*****.***

Professional Experience

Sales Engineer (Enterprise/Contact Center)

Avaya, Inc. San Diego, CA

May 2008 – Oct 2008

• Created complex Enterprise IT/ Telecommunications (VoIP, Network Security, Wireless, LAN, WAN) solutions in the $2MM - $25MM range.

• Engaged Channel Partners and Executive Level (CEO, CIO, and CTO) clients to develop business use cases and matrix them specifically to telecommunications networks and technologies.

• Analyzed and proposed new Security Practices and Methodologies for secure Unified Communications’ networks, policies and procedures.

International Account Executive, Americas

Quiconnect, Inc. North America, South America, EMEA

August 2006 – Feb 2008

• Increased new accounts in the Americas 150%.

• New business development using Consultative and Strategic Sales methodologies, to address secure Wireless Broadband roaming connectivity and managed services for service providers.

• Custom proposal/ contract development to include specialized security requirements due to country specific laws and regulations.

• Analyzed business travel patterns of Western Europe and countries in the Americas and applied it to Broadband usage.

Sr. IT/ Technology Consultant (Large/ Enterprise Accounts, Project Management)

Owens Corning, Nevada Power, Southwest Gas, State of Nevada USA

May 2004 – July 2006

• Consistent over achievement (+100%) of customer satisfaction evaluations.

• Increased Consultant productivity by over 20% via Best Practices implementations.

• Directed vendor sales activities; RFP cycles, proposal management, contract negotiations, project management, acceptance and training for upgrades and installation of LAN/WAN projects.

• Point person for the Systems Integrator teams – KPMG, IBM Global Services, Infosys, and AT&T for project planning, installation, cut-over projects, and other post sales projects.

• Hired and managed Network Engineers, Architects, and Program/ Project Managers.

• Translated extremely complex IT and Telecom networks and technologies to non-technical audiences; Board of Directors, Executives, Financial Analysts, and Managers.

• Lead SWOT and GAP analysis for business use cases validating technology applications and Apparent Cause Evaluation and Root Cause Analysis investigations.

• APM role on ERP implementations with functional systems of sales management, order tracking and inventory management.

Sales Engineering Consultant (Channels, Global Accounts, Enterprise and Service Provider)

Nortel Networks, Enterasys Networks USA, EMEA & LATAM

July 2000 – May 2004

• Consistent over achievement (+100%) of customer satisfaction evaluations.

• Managed contact for pre sales support and training to the Nortel and Enterasys Channel Partners on Enterprise/ Service Provider LAN/WAN, Wireless and VoIP projects.

• Project Manager for IT training curriculum development projects; web-based and Instructor Led Training (Channels and Direct sales teams).

• Authored GAP/SWOT, competitive analyses for both Nortel and Enterasys.

• Commissioned to develop network security training classes focusing on technologies such as Web based security, Intrusion Detection and Prevention, VPN, and Firewalls.

• Directed teams to create workflow systems specifically within the Channel sales teams.

• Advised on internal recruiting, consultants and instructors.

• Trained Channel and Direct Account Executives and Pre Sales Engineers how to position differentiated network security and technology solutions using Jim Holden and Miller-Heiman sales strategies; “Conceptual, Strategic and Large Account Management” and “Power Based Selling”.

International Account Manager

ORIX Global Communications, Inc. Las Vegas, NV, México City

Jan 1998 – June 2000

• 200% over achievement of quota.

• Directed the Consultative and Strategic sale of Global and National account voice and data termination services at the CEO, CIO, CTO levels in North and South America.

• Managed customs clearance procedures for all equipment shipped from the US to Mexico City.

Account Manager

Norstan/ StamiNet Communications Las Vegas, NV, México City

May 1995 – December 1997

• 100% quota achievement for new business development.

• Enterprise, Education and Government sales of Voice, Video and LAN/ WAN Networks.

International Account Executive

The Comms Store, Ltd. London, UK

Feb 1993 – July 1994

• 150% quota achievement – top salesperson in UK every quarter.

• Managed contract fulfillment orders and customs clearance in London and Hong Kong for the sale of cellular equipment to Service Providers.

Education

University of Southern California

Bachelor of Arts: Political Science

1988 – 1992

The University of Madrid

Spanish language and history,

1991

Certifications and Training

• 111 Essentials of IT Project Management

• Risk Management in IT Projects

• Enrolled in PMP Certification Course

• Preparing for CCNA Voice and Security certification

• Miller – Heimann “Strategic and Conceptual Selling”

• Jim Holden’s “Power Based Selling”

• Salesforce.com and SAP training certification

• Nortel Networks Passport ATM Certification

• Avaya Certified Expert (ACE)

• Enterasys Networks Internetworking Sales and Pre-sales Certification

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