Program Manager-Information Technology Services

EDWIN R. CRAFT, MBA

Haymarket, VA *****

(h) 703-***-****

(c) 703-***-****

*************@*****.***

QUALIFICATIONS PROFILE

Results-driven, analytical and tenacious professional powered with broad-based experience in project and program management. Exhibit superior talents in implementing effective strategies/plans and developing standard operating procedures/policies to optimize business processes, elevate efficiency and improve quality while significantly reducing cost.

Well-versed in delivering simultaneous, large-scale projects within the constraints of scope, quality, time and cost. Recognized as an empowering leader with keen expertise in leading, motivating and coordinating technical teams to provide innovative technical solutions and ensure total customer satisfaction. Extremely capable to multitask in a fiercely competitive and fast-paced environment.

CORE COMPETENCIES

- Project Management and Operations

- Account Expansion / New Business Growth

- Outstanding Customer Service Relations

- Knowledge in Contracting and Subcontracting

- Leadership, Training and Team Building

- Continuous Performance and Process Improvement

- Budget Control and Implementation

- Quality Assurance and Industry’s Best Practices

- Time Management and Prioritization

- Conflict Resolution and Decision-Making

EMPLOYMENT HISTORY

TECHNICA CORPORATION ~ DULLES, VA

Senior Program Manager Apr 2008–Jun 2011

Convened with Defense Information Systems Agency (DISA) Task Monitors, as well as with Division and Branch Chiefs to address project issues under time constraints. Provided project support, which includes Operational Support Systems (OSS) system software development, OSS Systems Architecture, Project Management for Division and Branch Chiefs, Tier III Operations support and ITIL process engineering.

Adhered strict compliance of all project deliverables with DISA regulations, contract required specifications and internal quality control standards. Rendered full life-cycle project support from requirements definition to implementation and maintenance. Interfaced with chief and branch managers and DISA task managers; completed bi-weekly status meetings and conducted ad hoc analyses and reports.

Analyzed profit and loss; administered corporate budget to fund operations and maximize investments. Facilitated training to junior program managers to develop competencies and achieve the maximum level of potential. Forged long-term quality relationships with customers and ensured their total satisfaction, generating new business opportunities.

Notable Achievements:

- Displayed unsurpassed expertise in managing DISA Global Solutions (DGS) subcontract task orders totaling to more than $12M

- Achieved significant account growth by regularly communicating with the customer to identify and present solutions to meet business and operational objectives

- Initiated the development and implementation of plans for more than 10 projects

- Drove all efforts to implement CMMI quality processes and PMBOK management standards to ensure adherence of project and contract deliverables to standards

- Entrusted to manage the largest account consisting of six task orders for OSS Division support for DISA’s Network Services Directorate as well as subcontract for the Treasury Department

- Completed annual contract renewal requirements and submitted to prime contractors in a timely manner

- Utilized strong negotiation skills on subcontracting agreements with subcontractors; managed subcontractor and deliverables in accordance with agreement

- Directed the application of CMMI standards for software development projects, including the internal project to update all CMMI process standards based upon feedback and lessons learned from project teams

- Elevated account by over $2.5M by successfully obtaining funds for new projects and increasing support staff

VERIZON–FEDERAL NETWORK SYSTEMS, LLC ~ ROSSLYN, VA

Project Manager / Manager, Network Software Group Jun 1998–Apr 2008

Supervised the Network Software Configuration group, an 11-person staff, involving configuration, management and maintenance for up to 1200 WAN/LAN devices consisting of routers, switches, Frame Relay, ATM and VoIP services to include disaster recovery capabilities. Presided over the design and technical support services to 20 government bureaus, the TCS Network Operations Center, and the Performance Management group.

Developed inputs for budget planning for fiscal years, including budgets for special stand-alone projects. Instrumental in supervising staff; interfacing with customer and major carriers; conducting briefings to senior management; and expediting critical activities.

Notable Achievements:

- Increased production by 25% while reducing staff by 20% resulting in $.8M annual savings by expertly managing the Service Engineering Design group, 50-person staff within a 1-year period

- Recognized as a project manager for IP over Frame Relay deployment consisting of 850 sites

- Exemplified keen expertise in directing and coordinating across functional groups to obtain measureable results

- Conceptualized innovative project plans and contract deliverable documentation for use as a training aid for both internal staff and the client’s staff

- Masterfully led all initiatives to develop plans for network enhancements and modifications as well as to improve processes between the customer and the contractor

PRIOR WORK EXPERIENCE

COMPUTER SCIENCES CORPORATION, FALLS CHURCH, VA: 1976–1998

Acting Director, Implementation Organization

Department Manager/Engineering Manager

Section Manager/Senior Engineer

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, GPA: 4.0

- Strayer University, Manassas, VA

BACHELOR OF SCIENCE IN FINANCE

- George Mason University, Fairfax, VA

ASSOCIATE OF APPLIED SCIENCE IN ELECTRONICS TECHNOLOGY

- Northern Virginia Community College, Annandale, VA

PROFESSIONAL DEVELOPMENT

PMP Certification, Project Management Institute, #534348

CMMI v1.3 Training, Software Engineering Institute

ITILv3 Foundation, EXIN, #886694

SharePoint Training

Cisco Routing and Switching, Verizon

Frame Relay, ATM, TCP/IP Protocols, Cisco

TQM and BPR Training, CSC

Program Management Training Program, CSC

Memberships: Project Management Institute; SharePoint Users Group DC

CLEARANCE

Active: DoD Top Secret/SSBI Investigation

Contact this candidate