Customer Service Resume

Veronica Latrice Hines

**** ****** ***** ******, ***** 75232

Home Phone: 214-***-**** Cell Phone: 214-***-****

***********@*****.***

Objective: To obtain a challenging position in a progressive organization utilizing my professional training and experience that offers opportunities for growth and advancement.

Education: Paul Quinn College: Bachelor’s of Science Degree in Business Management May/2011

Everest College: Associate’s of Applied Science Degree in MA October/2005

Lincoln High School Humanities/Communications Magnet: High School Diploma

Skills: Microsoft Office Typing 10-Key /Calculator Front Desk/Receptionist

Customer Service Appointment Scheduling Coding/Filing

Scanning/Copying Record/Book Keeping Posting/Typing

Experience: H&R Block: Dallas, Texas 12/2005 - 04/2010

Client Service Professional/ Representative

• Managed all front desk functions

• Rotated receptionist duties daily

• Greeted all clients as they entered into the tax office

• Administered customer service

• Administered self guidance and motivated professionalism

• Created and send out client letter documents

• Answered all incoming calls from clients calls

• Made PCP outgoing calls to client to schedule or come in for an appointment

• Ordered tax application documents for tax preparer’s and supplies weekly

• Administered exceptional interpersonal and organizational skills

• Ensured that personnel files are appropriately maintained

• Performed other various administrative responsibilities

• Strong organization and time management skills

• Multi-tasked and to adapt to a changing environment

• Effectively handled conflict

• Detailed and ensured accuracy

• Prepped tax folder’s for client service

• Cashiered and handled all monetary transactions for the tax office

• Processed credit card transactions

• Responsible for change for the cash drawer for the next shift

• Balanced cash drawer daily

• Made daily bank deposits for the tax office

• Marketed sales and created business for the company

• Assisted in tax preparation as a Tax Preparer Assistant (TPA)

• Printed off daily reports for the opening and closing of business

• Printed income tax refund checks daily

• Assisted in and prepared for the tax seasons audit

• Filed away clients documents and tax folders after completion

• Assisted with the cleanliness of the tax office

Immigration Naturalization Service (INS): Dallas, Texas 08/2000 – 04/2003

File Clerk II A:

• Pulled and retrieved requested immigrants files

• Sorted, batched and filed documents

• Pre-screened applications for immigrants to gain citizenship and completeness of fee’s & signatures

• Documented, updated, and located files

• Posted payments to the proper files and applications and transferred to the proper departments

• Transported batches of files to other departments in mail carrier crates

• Helped out in the mailroom, stamping, sorting, batching and shipping

• Processed client’s information through a computer system to other local offices

• Read approvals and denials

Ameri Plan USA: Dallas, Texas 11/1999- 08 2000

Customer Service Representative/Call Taker:

• Verified insurance quotes and rates

• Handled incoming/outgoing calls in a call center environment

• Marketed sales for the company broker’s

• Trainee to audit calls in a call center

• Assisted in giving detailed information to brokers, members, and dental clinics

• Marketed dental promotions

• Administered prices for fee’s and services

Affiliations/Memberships:

• Member of Paul Quinn Alumni 2010-2011/Current

• National Council Negro Women Paul Quinn College 2010-2011/Current

• Volunteer College Service Project (Recruiting college students for Paul Quinn College 10/ 2010 -12/2010

• Youth Directress at Greater South Central Missionary Baptist Church/January 2000/Current

• Volunteer Sponsor (Boys & Girls Club Inc.) July 1996- July 1999

• Kappa Kourt Inc. Non-Greek College Organization (Lambda Lambda Chapter) Current

References available upon request

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