Administrative Assistant Customer Service

Debbie L. Holloway

Executive Assistant

**** ******* *** | Lancaster, TX 75134| 214-***-****| *************@*****.***

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Qualifications Summary

• Accomplished executive assistant offering 15 years of administrative experience reporting to a CEO and other top executives.

• Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access, Publisher and Outlook). Type 75 WPM. Dictation, Typewriter, Event Planning, Human Resources, Recruiting.

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Professional Experience

Executive Assistant/Nautilus Services Specialist, June 2006 to April 2012 | New York Life Insurance Company/The Nautilus Group

• Administrative support to a department of 45 including 13 attorneys, as well as back up for CEO.

• Provide operational and administrative services to the various divisions at The Nautilus Group, whose primary responsibility is to support the top 200 New York Life agents in preparing estate planning cases for high-net worth clients.

• Create case presentations using MS Office for preparing and reviewing documents to be used by Nautilus member agents. Monitor, assign and review workflow documents for new estate planning cases.

• Expense reports using receipts from PCard.

• Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.

• Train all new administrative employees to ensure continued quality of customer service.

• Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel.

• Assist in development of executive level reports and presentations for senior management. Adeptly handle incoming communications and respond to internal requests for information on a timely basis. Handle sensitive and confidential information with the utmost discretion.

• Negotiated favorable terms and pricing agreements with hotels, vendors, caterers and other providers for service at special events, saving at least $50K annually.Organize hotel reservations for staff, agents, guests and VIP's for all company off-site meetings.

Nurse Recruiter | Spherion Staffing Part-time temporary work | March 1997 to June 2006

• Conduct phone and personal interviews/assessments.

• Maintain relationships with client groups and partners to fill staffing goals.

• Complete pre-employment processes according to organizational guidelines.

• Interface with internal staff to determine staffing needs. Follow up with the related clerical aspects of employment, such as completing of health, employment, and insurance forms.

• Coordinate the recruitment activities of qualified nurse applicants while enhancing the retention of nurses presently employed at designated healthcare facilities.

Executive Administrative Assistant | Spherion Staffing

• Edit all correspondence and documents for management.

• Assists in meeting planning and preparation work, i.e., drafting agendas, minutes, and information on meetings.

• Prepare draft documents/reports/correspondence for signature or review from dictation, or handwritten notes.

• Promote time management for executive and their schedule. Plan and schedule all travel

• Prepare presentation material and provide guidance on format and layout for other administrators within the department.

• Answer phones, screen calls and redirect calls as needed.

• Prepare expense reports from receipts.

• Act as an administrative resource to others in department.

Administrative Assistant Receptionist | March 1990 to September 1996 | Robinson, West & Gooden, P.C.

• Supported Texas State Senator and partners in researching legal documents for LLCs, S corps, C corps, limited partnerships and other entities.

• Handled accounts payable and receivable, controlled inventory, and maintained equipment and technology.

• Planned and coordinated PR initiatives, business development events, partner retreats, and holiday parties.

• Completed staff orientation seminars for 10 attorneys, paralegals, legal secretaries and support staff.

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Education & Certification

Ashford University | Acquiring BA |Organizational Management|Anticipated Graduation | 2013 | Clinton, IA

Certification:

Notary Public | State of Texas

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