Customer Service Sales

**** ************ ***. ***. ** Richmond Va, ***** Phone: 757-***-****

E-mail: ********@*****.***

Shaniqua Goffe

Objective

To obtain a position that will enable me to utilize my strong customer service skills, organizational skills, educational background, and ability to work well with internal and external customers. To self-directed and task-oriented, but also work well within a team atmosphere.

Education

Bachelor of Science in Psychology, May 2008

Virginia Commonwealth University, Richmond, VA

Major in Psychology

Relevant Coursework: Interpersonal Skills, Personality Psychology,

Helping Relations

Work experience

Customer Service Rep., Virginia Commonwealth University, Richmond

VA, Present

- Customer Assistance

- Answering Phones, Filing

- Data entry, Ticket Track system, spreadsheets

- Payroll reconciliation, Audit Inventory

- Processing Refunds, recalling tickets from collection agencies

- Training new staff members

Senior Sales Associate, 7-Eleven, Richmond VA, 23220, 07/2006-

05/2008

- Handling cash exchanges

- Lottery

- Ordering product

- Cleaning

- Customer Assistance

Cashier, Kroger, Richmond VA, 23220, 12/2005- 05/2006

- Cashiering, book returns

- Assisting with locating texts and materials

- Customer Assistance

Cashier, VCU e2 Bookstore, Richmond VA, 23220, 08/2006-

09/2007

- Handling cash exchanges, Bagging

- Monitoring/running multiple U-scan machines

- Customer Assistance

Resident Assistant, VCU, Richmond VA, 23220, 05/2005- 08/2005

- On-calls

- Assisting residents with personal and situational problems.

Computer Skills

Microsoft Office Suite (Word, Excel, Access, PowerPoint), Adobe

Reader, Windows XP, Ticket Track system, Banner system, Internet

References Available upon request

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