Lotus Domino Administrator

#***, ****** *******’s Society

Sector **,

Gurgaon,

Haryana India +91 – 783-***-****

****.*******@*****.***

NISHANK JAIN

OBJECTIVE: To gain employment in an IT company which provides me sufficient avenues for professional growth by nurturing my technical skills & competencies, in return for my contributions to its success.

SUMMARY OF SKILLS

1 Strong desire to excel professionally and capable of working independently and in team

2 Demonstrated decision making skills that provide timely, appropriate and ethical resolution to problems.

3 Sound communication and inter-personal skills with tendencies toward aligned action and conflict resolution.

4 Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.

IT SKILLS

Operating System Windows XP, Windows 7, AIX

Major Lotus Domino 6.5, 7.0 and 8.1, 8.5 (R6, R7 & R8)

Others Networking, Wi-Fi, VPN, MS Office, Domino Designer(Basic), GSX monitoring system

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF TECHNOLOGY (Computer Science & Engineering)

IIMT Engineering College, Meerut, Uttar Pradesh Technical University (2006)

Aggregate: 67.6%

JOB PROFILE

5 Years of professional experience with increasing responsibilities and successful record of achievements

PL Engineering, Gurgaon as Senior Engineer-Mail Infrastructure (lotus Domino) since Oct'2010-Till Date

Configurations of Iron Port, Domino mail servers, SMTP Servers. Defining and reviewing of mail policies, planning and up gradation of mail servers, configuring and troubleshooting IMAP/Blackberry devices to lotus domino servers, firewall settings etc.

Handling a team of 6 engineers with direct reporting.

Conducting internal audit for the organization

DVM certified internal auditor since July 2011

Taking care of IT FMS, with resource management, asset management etc.

Plan and guide the helpdesk to work effectively.

Provide technical training whenever required.

Making plans in order to improve the IT Infrastructure, and reporting.

Achievements @ PLE:

Successfully migration of the Domino servers to the new infrastructure with minimum downtime planned and implemented at architecture level.

Nominated as the active Quality team member

Completed ISO 9001 internal auditor training with certification from DVM (Det Norske Veritas) in July 2011.

Implementation of archival server

Successful upgradtion from Domino 7 to Domino 8.5.2

Successful implementation of Sametime Server throughout locations

HSBC (HDPI Kolkata) as Lotus Notes Administrator since July'2008-Oct’2010

• Creating and registering new users, giving proper ACL to the users for different databases, handling the user movement in the hierarchy as well as other changes like changing of the names, Recertifying users, Compacting Databases at server end, working on live server console, ID file management

• Responsible for administering and troubleshooting problems arising in server, sametime, Blackberry Server, database replication, mail routing, messaging, policies, calendar etc.

• Database deployments, design changes, server tasks, replication, security mechanisms like ACL, ECL and checking logs on SMTP servers.

• Routine server maintenance for minimizing server load and insuring close to 100% availability.

• Server Monitoring using GSX Monitoring tool for Domino

• Adding domino servers to GSX

• Creating agents for different tasks done

• Creating server performance reports and optimizing them on a regular basis.

• Analyzing log files, server health checks

• Regular Legato Server check

• Working in a global environment and able to handle complex tasks and issues

• Coordinating with offshore business partners to understand their needs and cascade the requirements to the team on a regular basis

Achievements @ HDPI

• Gave the Lotus Notes Training on 6.5 and Lotus Notes 8 to several teams in HDPI, which resulted in a sharp steep in number of incidents transferred at the helpdesk level, and they troubleshoot/diagnose a number of problems at the first level only.

• Won the Best team-member award from HDPI, Kolkata in 2008

• Got the award for getting fabulous Business Partner Appreciation in March 2009

• Got the ACE Accomplisher award for outstanding performance in April 2010

IBM India Private Ltd. Bangalore as Sr. IT Analyst, from May’2007-July'2008

• Provide higher level support on Lotus Notes 7.0, 8.0

• Working on Tivoli for mainframes reports

• Complex issues which are escalated to 2nd level for Notes client.

• Creating operation reports

V Customer, New Delhi as Technical Support Engineer (TSE) from Sept’2006–May’2007

Provide technical support for NETGEAR wired and wireless routers, switches, hubs, adapters, VoIP, Storage devices etc.

CERTIFICATION & LEARNING

Lotus Domino 8 Admin Course Completed through IBM with TLCC Certification

Lotus Domino Designer 8 Course Completed through IBM with TLCC Certification

ITIL Foundation course completed through IBM

Wireless LAN Technologies – Successfully completed

Six Sigma White Belt Certification – Successfully Completed

ISO 9001 Internal Auditor certification - Successfully Completed

References:

• Vibhu Kunwar Chauhan, Software Engineer, PLE, Gurgaon – *****.*******@***.**.**

• Ritesh Rana, Sr. Domino Administrator, HSBC Kolkata – ******.****@****.***

General Information:

Name: Nishank Jain

Date of Birth: 11th March 1977

Marital Status: Single

Passport status: Available

PLACE: Gurgaon NISHANK JAIN

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