Customer Service Manager
Resume:
Michelle Allred
Show low, Az.
**********************@*****.***
My Summary
I am a results-oriented customer service professional that has
gained experience from over 11 years of service in a few industries, from hospitality and retail to commercial advertisement. I have helped my employers cut costs and have demonstrated the ability to acquire technical knowledge and skills rapidly. I am an Innovative problem solver, able to see the business and technical sides of a problem. I have proven leadership, negotiation and problem resolution abilities.
As a Customer Service Professional I also have great communication skills and worked at procuring regular customers and keeping them satisfied.
My Experience
Lowes Home Improvement
May 26, 2009- present
Live Nursery Specialist
I take care of all plant orders and plant management, maintaining watering system and watering schedules, complete customer service, and special orders. I am responsible for all plant ordering, merchandising, selling and maintenance of all live nursery products.
I greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Four Seasons Printing
July 2008-May 2009
Graphic Artist and Receptionist
I ran the front desk, answered all phone calls, manned the cash register, handled customer complaints, and worked on graphic arts for local businesses advertisement. Presented ideas to clients, met with clients and adjusted designs to fit their needs or taste by using computer software to execute designs.
Licanos Mexican Food and Steak House
January 2004-June 2008
General Manager
I estimated the food consumption, placed orders with suppliers, and scheduled deliveries of fresh food and beverages.
I resolved customer complaints.
Directed operations of kitchen and dining areas, and
monitored the actions of staff and customers to ensure that health and safety standards and liquor regulations were obeyed.
I Maintained the budget and employee records, as well as bills being paid.
I used computer software to monitor inventory and also to track staff schedules and pay.
I checked quality of deliveries of fresh food and baked goods as well as liquor. I met with sales representatives to order supplies such as tableware, cooking utensils, food and cleaning items.
I arranged for maintenance and repair of equipment and other services.
I totaled receipts, deposited receipts, and locked the building at the end of day.
I Selected and helped create successful menu, and assign prices based on cost analysis.
Recruited, hired, and oversaw all training for staff.
Scheduled work hours for servers and kitchen staff, and
Monitored food preparation.
Kmart
February 2003- January 2004
Pharmacy Technician
As a Pharmacy Technician I retrieved prescription orders, counted, poured, measured and weighed tablets and medications.
I mixed medications, created prescription labels, prepared insurance claim forms, created patient profiles, completed cash register transactions, answered phones, and
took inventory of over-the-counter medications.
Red Eyes Custom Glass Worx
And Jaycie’s Glass Shoppe
September 2001- Present
Glass Smith
All custom orders in Glassblowing, Flame working, Fusing, Etching, and Stained Glass
Product orders
Website management
My Education
Received my G.E.D in 2004
Northland Pioneer Collage, still working towards my Associates Degree
My Essential Knowledge and Skills
I am a great team player and work well with others. I have the ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. I can operate store equipment (including but not limited to most power tools, LRT, POS, telephone, paging system, copiers, fax machines, computers and software, key cutting, panel saw and most other wood working tools, paint mixing computer, fork lifts, pallet jacks, electric lifts, power reach, and of course torches and kilns ).
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