Customer Service Assistant
Resume:
Ebony Godhigh
***********@*****.***
Summary of Qualifications
• Experience collecting specimens such as stool, urine, saliva, sputum, as well as wound cultures.
• Good eye and skilled in priority setting
• Excellent computer skills such as MS Word, Excel, MS Outlook, Computerized Record keeping
• Possess excellent observation and assessment skills
• Quick learner and Excellent Team player
• Excellent written and verbal skills
• Utilizes resources to supplement, organize and contribute to tasks and projects
• Ability to work independently on detailed assignment as well as a part of a team
Laboratory Skills
• Use of microscope to study cell, auto clave, water bath, microcentrifuge, vortex as well as other standard laboratory equipment.
• Pipetting, Gram Staining, Streak plate &Pour Plate, and culture transfer of unknown bacteria
• Prepare chemical reagents, buffer, solutions and serial dilution solution
• Preformed techniques such as Extraction & Isolation human, Restriction and Digestion, and Amplification procedures of DNA Analysis
• Usage of antigen detection using ELISA, PCR for crime scene investigation, as well as SDS – PAGE, and separation of DNA fragment for Gel Electrophroesis
• Measuring absorbance, pH, as well as general instrumentation, in addition to organized and inventory the laboratory
• Maintained accurate and complete laboratory notebook records of experiments and protocols, results and observations
Education
Bio Health College (San Jose, CA) Biotechnology Technician Diploma, 2012
Fairfield Suisun Adult School (Fairfield, CA) General Education Diploma, 2006
Mission College (Santa Clara, Ca) Certified Nursing Assistant Certificate, 2000
Work History
Power Personnel (San Jose CA) 2010 to 2011
Nursing Assistant
• Directed patient bedside care
• Electronic charting
• Obtained and documented vital signs
• Collecting specimen such as stool, urine, saliva, sputum, as well as wound cultures and taking them to the lab to be process
The Healing Staff at Travis Air force Base (Fairfield, CA) 2008 to 2010
• Mental Health Technician Audited patient records
• Conducted Clinical intakes and provided administrative support
• Provided excellent customer service
• Data Entry
• Checked in patient and took vital signs
• Conducted weekly power point presentations to new Airmen
• Conflict resolution with patients
• Set up weekly staff meetings
Surgical Exchange (Oakland CA) 2009 to 2010
Certified Nursing Assistant
• Traveled to Hospital and performed nursing assistant duties under the supervision of R.N.
• Provided direct patient care at bedside
• Took vital signs, collected sample specimens and delivered to laboratory
• Admitted patient to patient ward
Souljorn Staffing (Sacramento, CA) 2006 to 2008
Certified Nursing Assistant
• Provided direct bedside care under supervision of a R. N
• Watched patient for suicide precautions one to one
• Assisted with patient care, fed patients
• Obtained and documented vital signs
Power Personnel (San Jose, CA) 2003 to 2005
Nursing Assistant
• Performed patient care
• Collected Specimen
• Assisted patients with feeding and bathing
• Charted patient records electronically
• Obtained and documented vital signs
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