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Account Manager/Customer Service

Burbank, California, 91504, United States
March 24, 2011

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Angela Marie Vick

**** ***** ****

Burbank, CA ***04

Tel: (818) ***-****

Personal Statement

I am an outgoing, personable, highly dedicated individual who excels in any given environment. My longevity in the telecommunications field as a customer service repair agent has given me the tools to succeed in any given role. I work effectively in a team environment, as well as working on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Current Ventures


Vick Electric


• Devised lucrative marketing strategies that boosted customer base by 50%

• Effectively distributed funds to appropriate divisions in order to sustain solid working relationships

• Streamlined billing and collection methods in order to enhance client satisfaction


AngieCan! Domestic Management Service

2010 - Present

• Reduce workloads and alleviate pressures of daily stressors

• Marketing strategies resulting in 100% return

• Efficiently organize households to run more smoothly

Previous Work Experience

Customer Service Repair Agent

AT&T, North Hollywood, CA

Jun 1997 - Sep 2010

• Worked with internal departments to improve and resolve customer service issues

• Assisted customers with diagnoses, troubleshooting, and repair of equipment, networks, and telephone lines

• Responded to escalated calls from irate customers

• Responsible for monitoring and directing employee productivity and overall work flow


Verdugo Hills High School, Tujunga, CA

High School Diploma

General Studies GPA: 3.0

Certificate of Completion

Applied Professional Training, Carlsbad, CA

Dec 2004 - Feb 2005

Basic Electronics 1 & 2

Certificate of Completion

Applied Professional Training, Carlsbad, CA

Dec 2007 - Jan 2008

Complete Overview of Microsoft Word, Excel and PowerPoint


Proficient in Microsoft Outlook, Avaya telephone system, Microsoft Office, Knowledge of Basic Electricity, Telecommunications, Safety Procedures, Payroll, Retail Sales, Data Analysis, Dispatch, Inventory control, Conflict Resolution, Hazardous waste


• Outstanding Attendance '04

• Certificate of Appreciation '07

• Customer Service Commendation '07

• Customer Service Commendation '08

• Certificate of Appreciation '08

• Customer Service Commendation '08

• 100% Attainment Award '09

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