Sales Customer Service

KC (Kiyoshi) Ogura

** **** ******, ***** ***, Brewster, NY 10509

E-mail: **********@*******.*** Phone: 562-***-****

Professional Summary: To fully utilize my distinctive skills/potentials and solid business experiences in an exciting and relatively fast paced organization, while revolutionizing myself to improve.

Qualified Skills/Experiences:

Sales/marketing management skills:

Developed and strongly executed marketing sales/distribution strategies: Focused on top retailers(25%) for potential sales volume (75%) and brand presence by; 1) persistently negotiating display space and location, display units and presentation method, and 2) educating sales clerks and keeping up their attention with product information, sales materials and incentives, and 3) supporting store events and promotion. <<Achieved the highest year sales increase(45+%) among the entire region of the world!!>>

Executed high-end fashion brand marketing activities for Gucci, Coach, Polo Ralph Lauren, and other brands: Conducted marketing researches, advertising, PR, events, sales and trade promotions, and sales trainings for retailers. Managed $5 Million annual marketing budget.

Won several big new eye wear and watch distribution licensees contracts by making and presenting business plans to prospective brands.

Operation Management Skills:

Created and controlled sales budgets, purchase and inventory plans by analyzing pre-orders, stocks and sales forecasts. (Controlled Inventory by sku level and placed purchase orders)

Introduced apparel inventory value depreciation system to meet anticipated discount sale for off-season. <<Apparel sales jumped to double in 3 years, while decreasing stock level into a half, and turning into divisional operational profit for the first time in history!!>>

Passionately leaded developing and implementing supply chain management systems working very closely with systems dept., system consultants, sales and warehouse. (1. Product allocation system. 2. Communication system with warehouse. 3. Retail sales/stock replenishment information system.)

Customer Service Skills:

Interfaced with customers in all aspects of work related product development/sampling and production.

Maintained good work relationship with customers while getting production orders and projection.

Handled product delays, quality claims and charge backs, and customer requests and problems.

Managed maintaining Plant Office/customer rooms with very functional and pleasant atmosphere.

Coordination Skills:

In order to meet customer needs, worked with production team and coached daily production activities on scheduling and priorities, leveraging production process difficulties, capacities and productivity.

Coordinated overseas product development and mass production with joint business Guatemalan manufacturer (Koramsa) and Mexican contractor (Global Jeans), and local subcontract laundries.

Negotiated and persuaded global headquarters to develop local production lines to meet local needs and to compensate or increase sales, and then worked with sales and distributors for sales promotions.

Employment History:

Plant Administration Mgr, Caitac Garment Processing, Inc. CA (Dec 2002-Nov 2010)

Sr. Sales Mgr. (Head of sales), Luxury Timepieces, Gucci Japan (Nov 2000-Jan 2002)

Marketing General Mgr, Daiichi Showa Company Ltd., Tokyo (Aug 1998-Oct 2000)

Sales Planning Mgr. (Apparel), Reebok Japan (Jul 1995 - Jul 1998)

Product Mkg, Svr. (Footwear), Reebok Japan (Nov 1994 -Jun 1995)

Education: International MBA from Thunderbird, School of Global Management, AZ, with foreign study program in Guadalajara, Mexico (Aug 1993), specialized in marketing strategies and Latin American business.

BA in International Economics from Chuo University, Tokyo (Mar 1985)

Language: Fluent in English(using 35 yrs) and Spanish (20 yrs); native in Japanese.

Computer Literacy: Excel (Advanced level), Word, Access, Fox-Pro, Power Point, and others.

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