Collections Manager

SUMMARY

Dedicated and self-motivated collections professional with a history of providing quality client service with a professional courteous demeanor. Highly trained with a reputation for effectively negotiating agreements, persuasively communicating with debtors, and closing deals. Learns quickly and multitasks in a fast-paced deadline driven environment. Well-versed in many successful collection techniques.

EMPLOYMENT

COLLECTIONS MANAGER 2006-Current LIFESTYLE FAMILY FITNESS, INC. ST. PETERSBURG, FLORIDA

Ensured quality and productivity standards were met and/or exceed consistently with company policies and regulations. Also interacted with management to achieve business goals and worked together with cross-functional teams to support business initiatives. Provided complete satisfaction while recovering outstanding debt and assisting members with complex billing inquiries.

• Managed past dues from all 55 clubs and recovered 70% of debts assigned by providing win-win compromises with members in financial difficulty

• Handled over 1,500 calls a day (including inbound and outbound) on a dialer system

• Developed and implemented strategic organizational/action plans and prepared departmental reports to accomplish goals/objectives

• Designed repayment plans to maximize revenue and retain members

• Posted cash/check payments as well as processing credit card payments for past dues

• Worked directly with the Accounting Department to ensure that all revenue generating departments were balanced

TEAM LEAD 2009-2011

• As the team lead for the department, maintained collection goals assigned and maintained top collector for consecutive months

• Managed and motivated a team of 8-10 collectors by providing coaching and mentoring on a constant basis

COLLECTOR 2006-2009

• Maintained collection goals assigned and maintained top collector for consecutive months

• Obtained updated billing information and processed past dues via ACH or credit card payments

COLLECTIONS TEAM LEAD 2004-2006

VAN RU CREDIT CORPORATION LARGO, FLORIDA

Contacted debtors via dialer system to collect on past due accounts. Managed complex calls to maintain payment or arrangements on past dues.

• Recognized as top collector for consecutive months; maintaining at least 10K in fee monthly

• Led team of 10-12 collectors and provided mentoring and coaching on a constant basis to meet/exceed monthly goals

• Skip-tracing experience

COLLECTIONS AGENT 2002-2003

VANGILDER LAW FIRM LITTLE ROCK, ARKANSAS

Contacted debtors via the phone and by mail to obtain payment on severely delinquent medical bills.

• Filed judgments for the unpaid debts and responsible for getting debtors served within proper time within the county of residence

• Skip traced debtor’s place of employment to start the garnishment process and filed proper paperwork

Credentials and Skills

Conway High School-Conway, Arkansas 2001

Computer skills (Windows XP-MS Office Including Word, Excel and Outlook – 10 Key)

Ontario dialer systems (Artiva and FACS)

The Belding Group “World Class Customer Service”

Lifestyle Family Fitness Employee of the Month –August 2009

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