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Sales Customer Service

Location:
Hilliard, OH, 43026
Posted:
May 08, 2012

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Resume:

R. Gregory Tunis

**** ***** ***** ? Hilliard, OH 43026 ? Phone: 614-***-**** ? rn3el9@r.postjobfree.com

Business Development Manager

* Business Development Manager with nearly ten years of experience in banking and finance with a focus on consumer and business credit, as well as, micro-marketing initiatives. Superior communication skills which aid in the development of meaningful working relationships with internal and external partners. Skilled at developing detailed sales and service processes leading to increased business profitability.

Skills

* Marketing Strategies & Brand Management

* Corporate Communications

* Innovative Team Leadership

* Product Positioning & Profitability Growth

* Key Metric Financial Analysis

* Business Development

* Development of Training Materials and Programs

* Sales Collateral & Support

* Project Management

* Proficiency in Microsoft Office Applications

Recent Awards

Award for Outstanding Customer Service, 2010

Award for Outstanding Customer Service, 2009

District Lending Award, 2010

Professional Experience

PNC BANK – Columbus, OH

Assistant Vice President, Branch Manager 6/2011 to Present

* Manage the P&L of a banking office in Grandview, Ohio with 15 employees and $110mm in assets

Selected Accomplishments:

* Increased office revenue by 10% per month by focusing on maintaining optimal product sales mix and reducing controllable expenses.

* Effectively promote the corporate brand, as well as, a unique branch image within the community by participating in, and contributing to, local events, organizations, and school programs.

* Use knowledge of local market to develop, and execute, a strategic plan for cultivating new business and professional relationships.

* Analyze financial statements of commercial loan clients to ensure proper debt structuring within the stated risk guidelines of the bank.

* Conduct cost-benefit analysis on community events, and sponsorships, we participated in to determine what level of investment we will make with those events in the future.

* Communicate corporate marketing initiatives and strategies by engaging the entire staff in discussion around the purpose of each campaign and its desired results for the branch and the company.

* Conduct monthly meetings with essential partners from various business segments to review and modify acquisition, retention, and cross segment referral strategies focused on maximizing revenue generating activities for all business segments.

* Create, implement, and manage a strategic sales and service process focused on gaining proactive qualitative and quantitative commitments from each team member to ensure the associates are using all available resources to capitalize on all client interactions.

* Coach associates on a sales process that focuses on maximizing each employee’s ability to cross sell products and services to deepen our relationships with current clients, as well as, generate consistent revenue growth by acquiring new personal and business households.

* Build and maintain effective relationships with Essential Partners in the area of Business Banking, Operations, Investments, and Mortgages to maximize the overall sales and efficiency of the banking office.

THE HUNTINGTON NATIONAL BANK – Columbus, OH

Assistant Vice President, Branch Manager 5/2007 to 6/2011

* Manage the P&L of a banking office in Dublin, Ohio, with 14 employees and $103mm in assets.

Selected Accomplishments:

* Conduct district Consumer Lending pipeline review calls to help the bankers manage their loan pipelines more effectively.

* Responsible for analyzing financial statements of commercial loan clients to ensure proper debt structuring within the stated risk guidelines of the bank.

* Create, implement, and manage a strategic sales and service process focused on gaining proactive qualitative and quantitative commitments from each team member to ensure the associates are using all available resources to capitalize on all client interactions.

* Created, and led, four training programs for bankers and tellers focused on improving daily behaviors to maximize productivity, results, and the overall associate experience.

* Responsible for ensuring the office is in compliance with internal, and federal, regulations and guidelines.

* Simultaneously managed multiple branch locations during 2009 and 2010.

* Achieved 105-115% of deposit, investment, loan, and total office production goals for 2007, 2008, 2009, and 2010.

* During 2010 increased annual Consumer Loan production by 71% from $5.1 million to $8.8 million.

THE HUNTINGTON NATIONAL BANK – Columbus, OH

Assistant Branch Manager 11/2005 to 5/2007

Personal Banker Senior 8/2004 to 11/2005

Selected Accomplishments:

* Achieved 118% of total year sales scorecard for 2006 with total sales of $6.5mm.

* Achieved 115% of my 2006 loan production goal with $2,704,729 in sales

* Achieved 225% of 2005 personal loan production goal with a total of $1,216,584 in sales.

WCC COMMUNITY SCHOOLS – Columbus, OH

Board of Directors Member 10/2008 to Present

* Responsible for financial security of schools through ensuring funds are allocated appropriately.

* Make decisions about marketing initiatives aimed at increasing student enrollment numbers

Education

OHIO UNIVERSITY – Athens, OH

Master of Business Administration, 9/2012

* Applicable Coursework: Analytics, Strategic Marketing, Managerial Finance, Accounting, Operations Management, Management Information Systems

* GPA: 3.8

OHIO DOMINICAN UNIVERSITY – Columbus, OH

Bachelor of Science 06/2004

* Major: Business Administration

References on Request ? Available for Relocation



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