Customer Service Manager

Gail E. Haywood-Allen

P.O. Box *****

Federal Way, WA 98093

253-***-****

*.*******.*****@*****.***

Qualifications:

Collections Experience; 9 years: Customer Service Experience; 12+ years: Sales Experience; 7

years: Management Experience; 1 year: Extensive knowledge of FDCPA.

Employment:

Jan 2006-Mar 2010, Payment Coordinator, Money Tree Inc.

• Contacted delinquent account holders to establish payment arrangements.

• Upheld monthly collection standards as directed by management.

• Recorded information in reference to the financial status of account holders and

collection efforts.

2005-2005, Third Party Collector, NCO Financial, Inc.

• Contacted delinquent account holders to establish payment arrangements.

• Performed company standardized collection processes to ensure that collection efforts

produce results.

2004-2005, Customer Service/Sales Associate, Strawbridge’s Dept. Store

• Assist customers with their purchases.

• Merchandizing/Display Setup

2001-2004, In Store Collector/Sales Associate, Friedman’s Jewelers.

• Contacted delinquent account holders to establish payment arrangement.

• Trace account holders to new address.

• Recorded information about the financial status of account holders.

• Determined credit worthiness through credit report analysis.

• Assisted customers with jewelry purchases as well as payment processing.

1998-2001, Telemarketer/Call Center Manager/Office Clerk, Southeast Mortgage Company

• Contacted homeowners to discuss different mortgage refinancing options available for

them.

• Scheduled appointments, answered/routed incoming calls, and various clerical duties.

• Was promoted to Manager of the call center after only a few months.

Education: Green River Community College ( High School Equivalency )

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