Accounting/ Customer Services

KATHY S. EARLS

**** ******* ***** **.  Buford, GA 30519  Phone: 404-***-****  **************@***.***

Objective

To obtain an accounting or customer service position where I can utilize my extensive computer and interpersonal skills in a team environment at a company that will align with my long-term career goals of moving into office management.

Employment History

Wendy/Arby's Restaurant Group January 2009 - February 2010

Payroll Coordinator

• Processed multi state, multi restaurants up 8200 employees (Flint, South AL, Cleveland and Ft. Worth TX)

• Coordinators updated district spreadsheets to document units with errors vs perfect payrolls

• Experience in Uilto Pro ,Oracle software and PeopleSoft

• Coordinators send out district spreadsheets to Sups and Dos

• Prepared, input, maintain, and edit employees record for payroll

• Research and respond to Regional Office inquiries in a professional and prompt manner

• Processed stop payment and direct deposit reversals- facilitate

• Coordinators sign off on checklist confirming second review and edits

• Audit payroll exceptions submitted by the field

• Facilitate issuing manual check when necessary

Arby’s Restaurant Group July 2007 - January 2009

Customer Relations Assistant

• Diplomatically and respectfully respond to customer concerns, requests, and suggestions

• Track/monitor internet consumer feedback and satisfaction survey results

• Prepare performance indicators and reports that provide guest feedback

• Provide Area Supervisors support to resolve their customer’s concerns

• Helped develop a follow-up system for consumer queries

Primerica Insurance Co. June 2000 – July 2007

Customer Service Representative

• Created and maintained extensive files through bar coding

• Investigated police discrepancies

• Supported management with work requests as needed

• Supported Insurance: Wrote up research findings, troubleshot commission questions, and processed semiweekly commission payments and polices

• Assist with Insurance Agent with question regarding insurance policies

Primerica Insurance Co. May 1999 – June 2000

Trainer Coordinator

• Supported new hires processes

• Prepared training manuals

• Facilitated phone protocol training, and prepared testing with all new hires

• Prepared final exam to all new hires before coming permanent

• Backup Supervising for the Commission Call Center

First Union Bank August 1997- May 1999

Bank Teller

• Accurately calculated and made daily deposits of up to $20,000

• Inventoried cash and checks

• Processed cash transactions

• Maintained and balanced cash in branch ATM

• Balanced funds

Education

University of Phoenix, Georgia campus

• Associate of Arts in Business, GPA 3.0, August 2008

• Bachelor of Arts in Business/Public Administration, estimated completion November 2010

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