Test Coordinator/Manager 8yrs
Resume:
KAWALDEEP SANDHU
New Jersey, USA
: ***********@*****.***
Job Summary and Core Competencies:
ISTQB Certified QA/Test Coordinator/Manager with 8 years of strong IT experience in Software Testing
Currently working as a Test Manager at Client’s place Pearson Education, NJ, USA
Have working experience with fortune 500 software enterprises such as Lowe’s Companies Inc. and Pearson Education
Gigantic experience and knowledge in Retail, E-commerce, Publishing and knowledge of Accounting, Finance & Banking domains
Around 3 years of extensive US working experience as Testing Coordinator/Manager, Business Analyst (BA) at different Client’s places in USA
Experience in testing of client/server and web-based applications (web-sites and portal testing) with Manual and Automation testing approaches
Wide experience of UAT coordination and Test Management in Lowe’s Services Platform Program projects at Client’s place, Lowe’s Companies Inc, Mooresville, NC, USA
Proficient in BPM (Business Process Modeling) and BPT (Business Process Testing) strategy
Expertise in all kinds of Black Box testing techniques and testing methodologies
Working experience in Agile methodology, V model, Waterfall model and Spiral model
Expertise in design, review and execution of Test Strategy, Test Plan, Test Cases and Scenarios from BRD & Use Cases
Well experience in Client Management, Vendor Management & Team Management in onsite-offshore delivery model
Expertise in eliciting system requirements, documenting requirements, defining business processes, and identifying risks based on functionality, workflow and business rules.
Expertise on Bug tracking tools: Test Director, Quality Center, JIRA
Involvement in rigorous testing of applications pertaining to Retail and Publishing domain
Involved in Defect management and Bug Reporting using bug-tracking tools for business software’s and web applications while playing the role of Defect Prevention Analyst (DPA)
Well acquainted with complete Software Test Life Cycle (STLC) and exposure of all stages of Software Development Life Cycle (SDLC) and Defect Life Cycle
Exceptional ability to maintain and build client relationships, interact one on one with clients, business stakeholders and converse with all facets in the clients organization
Excellent problem solving skills with a strong technical background and good interpersonal skills
Quick learner and excellent team player having ability to meet tight deadlines and work under pressure
Proven ability to work efficiently in both independent and team environments
Professional Achievements and Awards:
“Certificate of Excellence” from Lowes Testing Center
“Certificate of Excellence” Award from HCL Lowes Testing Center.
“Best Performance” Award from HCL Technologies for Quarter Jul 05 – Sept 05
Professional Experience:
Working for HCL Technologies, Noida as Test Lead since July 2005 till date
Worked for Gnix Infosoft, Noida as Member QA Group from Mar 2004 - Apr 2005
Worked for HCL Technologies, Gurgaon as Trainee since Jan 2003 – Jul 2003
Technical Skills:
Testing Tools Winrunner, QTP
Operating System MS-DOS, Windows, Unix
Databases Oracle 8i, MS-SQL Server, Sybase
MS-Package MS-Office
Version Control Tools PVCS, CVS, Star Team
Bug Reporting Tools Test Director, Quality Center, JIRA
Projects Undertaken:
Project Name CIF-BPEL 2.0
Client Pearson Technologies, USA
Role Test Manager
Team Size 5
Duration May 12 – till date
Details:
The contract Information Form process automates and replaces the paper based Contract management workflow in place. The contracts are basically the agreement outlining the terms and condition of services provided by the Authors contributing content. The CIF version 1.0 went live in the Q2 of 2011 integrating with the Publishing Control Systems and Contract Work Log systems.
Responsibilities and Achievements:
Responsible for planning and managing the QA activities of 3 integrated projects
Conduct End-to-End Analysis of all Business and System/Application Changes to determine the most effective Test Strategy/Approach in accordance with internal SDLC processes.
Managing overall Release Test efforts across Test Leads and onshore/offshore Test Analysts
Report and communicate status/risks/etc. directly to Director/VP-level and appropriate Project Management
Manage the reporting of periodic QA Status Reports and QA Testing and Financial Metrics to Senior Leadership
Assess Defect impact on Test Deliverable(s) and Schedule to proactively determine the contingencies
Also responsible for Assuring alignment of strategic quality initiatives with corporate goals and scorecards
Project Name Higher Education Workflow Rewrite (HEWR)
Client Pearson Technologies, USA
Role Test Manager
Team Size 25
Duration Jul 11 – Apr12
Details:
The HEWR program is aimed at implementing editorial and production workflows for Pearson Education to achieve significant savings through standardized processes, tools and integrated systems.
Responsibilities and Achievements:
Responsible for planning and facilitating QA activities of 7 integrated projects
Implemented streamline communication between client and offshore QA team
Ensuring complete compliance in terms of quality and timely delivery of all QA artifacts
Implemented a seamless communication process for daily QA status to all project stakeholders in the form of various reports as: Daily QA Status Report, Daily Test Velocity report, Test Summary reports, Testing status report, Traceability metrics, and Build Planning
Successfully managed escalations, communications & coordination between client, development teams and QA teams
Responsible for implementing and streamlining QA methodologies and processes across various on-going projects
Project Name Lowe’s Testing Centre-Services Platform (Release4)
Client Lowe’s Companies Inc, USA
Role UAT Coordinator
Team Size 80 Business Users
Duration Oct 10 – May 11
Details:
LTC- Services Platform program is aimed to provide complete solutions to meet evolving customer needs and proactively manage the customer experience
Responsibilities and Achievements:
Responsible for planning and facilitating User Acceptance Testing of 11 integrated projects with a team of 80 Business Leads and Users
Implemented a holistic E2E test approach to test 11 integrated projects in UAT and connect 11 business teams for single UAT execution
Assisted the Business Leads and Users in creating a pool of UAT test cases and implementing the UAT test approach for Sterling DOM implementation
Responsible for maintaining Share-point for all UAT related documentation and Creating various reports as: Project Status Report, Test Summary reports, Testing status report, Traceability metrics, User Schedule planning and Build Planning
Presented UAT kick-off presentation, Trained the business users for applications (Sterling, UNIX, Seibel, PeopleSoft-Finance) to be tested and on usage of Quality Center
Prepared business flow diagrams for the E2E business scenarios
Project Status Reporting to all Business Owners, Users, stakeholders and PMOs
Single Point of contact for all UAT activities
Managed communications & coordination between Business & multi vendor IT teams
Handled UAT defect resolution process with the IT teams
Assisted the Business team at every step during UAT execution
Project Name Lowe’s Testing Centre-Services Platform (Release2)
Client Lowe’s Inc, USA
Role Regression Test Manager
Team Size 12
Duration Jan 10 – Sep 10
Details:
LTC- Services Platform program is aimed to provide complete solutions to meet evolving customer needs and proactively manage the customer experience
Responsibilities and Achievements:
Added value to the Services Platform program by implementing Business Process Testing strategy for enterprise level Regression testing of the program
Implemented an Independent Verification and Validation method for Regression testing by ensuring an unbiased testing approach and reduced the overall cost of the program by $1 million
Added value to the project by effective cost utilization by ramping up and ramping down the resources according to the need and situation of the project
Costing, Estimation and Budgeting of the project
Project Status Reporting to all stakeholders and PMOs
Handling Risk and Contingency Management
Managing Communication with client and escalations
Assisted the team with testing artifacts and deliveries
Team and resource management
Project Name Lowes Testing Centre-Credit Expansion
Client Lowes Inc, USA
Role Test Lead/ Test Manager
Team Size 15
Duration Aug 08 – Jan 10
Details:
LTC- Credit Expansion - New Credit Offerings is a development project involving testing in its full lifecycle. The Client rolled out 2 co-branded credit cards in the market for boosting its sales. The project had 2 parts – the store side and the Application itself.
Responsibilities and Achievements:
Responsible for leading and managing the Offshore team for $4.5M program
Preparation of Test Plan and Test Strategy for System Integration testing and Regression testing
Managing the execution of SIT and Regression testing for timely delivery of high quality deliverables to meet the program goals.
Ensured smooth coordination and communication among teams in the multi vendor environment.
Reviewing Test Scenarios and Test cases and QTP Test scripts
Planned and executed automation of Regression test suite using QTP 9.0
Estimation and Re-estimation of Project for both Manual and Automation
Costing and Budgeting of the project
Monitoring and tracking team activities
Maintaining Metrics data for Quality Assurance Auditing
Project Status Reporting to client and all stakeholders
Managing Offshore/Onsite coordination, multi vendor and client coordination
Project Name Sales Force Automation (SFA) Higher Education
Client Pearson Technologies, USA
Role Test Lead/Functional Analyst
Team Size 5
Duration Nov 05 – Jul 08
Details:
Socrates application has two flavors, namely, Remote Application that is used by the Sales Reps in the field having both the application and the database locally on the Laptops, and a Network Application that is used by Administrators where they connect to the Network database directly.
Responsibilities:
Involved in Onshore QA Cycle and Functional Analysis for SFA-HE releases at Client place (Pearson Education, New Jersey, USA)
Interfacing with the technical team to translate the gathered knowledge into development of the envisaged applications.
Coordination between Business, Client and Offshore team
Review of Test Scenarios and Test Cases
Involved in Deployment, Build Process of databases on Servers
Involved in Interface Testing, Database Testing, Integration Testing and Regression Testing
Detecting and tracking bugs to closure.
Involved in UAT Kick-off and Postmortem Meetings
Played the role of Defect Prevention Analyst (DPA). Performed Causal Analysis of Defects.
Extensively involved in mentoring the new team members
Project Name Pearson Asset Library Project (PALP)
Client Pearson Technologies, USA
Role Sr. QA/BA
Team Size 6
Duration Jul 05 – Oct 05
Details:
PAL-P is a web-based application used to manage Pearson digital assets. Currently PAL manages digital images used for creation of books known in PAL as “projects”. Application provides extensive search capabilities as well as usage-related pricing, metadata editing and image annotation. The application is customized and built on Opentext Livelink 9.5 software.
Daydream Education has a product series of Interactive Charts for several subjects meant to run on Interactive Whiteboards. The existing products in the series, namely Science, ICT and English, using Macromedia Flash as the technology for production.
Responsibilities:
Designing UAT Test Cases.
Executing the Test Cases, Regression Testing and Test Scripts at Offshore.
GUI testing for entire application and Functional Testing.
Bug Reporting and Bug Analysis
Involved in UAT Kick off and Postmortem Meeting
Project Name Day Dream – Interactive Charts
Client Pearson Education, USA
Role QA
Team Size 3
Duration Jan 05 – Apr 05
Details:
Daydream Education has a product series of Interactive Charts for several subjects meant to run on Interactive Whiteboards. The existing products in the series, namely Science, ICT and English, using Macromedia Flash as the technology for production.
Responsibilities:
Understanding the entire system.
Designing UAT Test Cases.
Executing the Test Cases, Regression Testing and Test Scripts at Offshore.
GUI testing for entire application and Functional Testing.
Bug Reporting and Bug Analysis
Project Name Stanford – Dosimetry Training Tool
Client Pearson Education, USA
Role QA
Team Size 4
Duration Mar 04 – Dec 04
Details:
Under this project a web based Dosimetry Training tool was developed to relieve Mentors of the task of developing and administering approximately 500-600 hours of didactic training to their Students. The tool consisted of up to 20-25 Course Modules. Each small course module in turn consisted of approximately 20 training sessions.
Responsibilities:
Understanding the entire system.
Executing the Test Cases, Regression Testing and System Testing
GUI testing for entire application and Functional Testing
Bug Reporting and Bug Analysis
Project Name Time Sheet Management System
Client In-House Project
Role QA/ Trainee
Team Size 4
Duration Jan 03 – Jul 03
Details:
This project was developed to help the employees of HCLT to keep record of the time spent doing various activities in a day’s work by daily making entries in their respective time sheets. It also helps the manager to keep track of the work done by his team members.
Responsibilities:
Participated in Requirement Analysis.
Executing the Test Cases, System Testing of the application
GUI testing for entire application and Functional Testing
Bug Reporting
Academic Qualification
MCA from Institute of Informatics and Management Sciences, Meerut, affiliated to U. P. Technical University, Lucknow.
B.Sc. (Hons.) Chemistry from Miranda House, Delhi University
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