Business Continuity Analyst, Emergency Management Coordinator

Kathryn Parks

***-** ********** **** ****. Etobicoke, ON M9R 4B2

Home: 416-***-**** **********@*****.***

PROFESSIONAL PROFILE

* Currently enrolled in a post graduate certificate program in Emergency Management at Sheridan College, obtaining working knowledge of relevant EM documentation - HIRA, needs assessment, how to develop and run exercises, create and run training programs, Business Continuity documentation, project management, and IMS analysis

* Accomplished Project Team Leader with 10+ years experience within the IT field as QA Manager/Project Team Lead and Analyst

* Produced, implemented and executed Quality Assurance solutions for telecommunications, government and private sectors

* Significant experience in applying industry-standard processes RUP and SDLC methodologies for web-based, client/server and mainframe environments

* Over 14 years accounting experience in A/R, A/P and G L billing related projects

* Excellent oral and verbal communication and organization, time management skills with strong attention to details, deadlines and results

* Ability to work independently on multiple simultaneous tasks within a challenging fast paced team and customer oriented environment

* Proficient in MS Word, Excel, Access, PowerPoint, Outlook and Email

Technical Skills:

* Created and managed the execution of test plans based on business requirements and design specifications for multiple financial based projects: test plans, test strategies, risk analysis, testing matrix, working with billing systems, order entry and billing applications

* Expertise with Defect and Change Management processes,

* Worked with automated software-testing technologies such as Rational Test Studio, Visual Test, Mercury and Compuware testing products, Oracle, MS SQL and Access databases

EMPLOYMENT HISTORY

QA Testing

Ontario Association Emergency Management, Brampton ON 2009/2010

* Revising the website content, look and feel of the website to ensure consistency throughout the website pages

* Participating in development meeting in order to flush out the relevant features required and any issues or concerns

* Logging and validating defects

* Status and Sign off when complete

Project Team Lead 2005-2008

Rogers Communications Inc., Brampton ON

* Created Quality Assurance test plans based on business requirements and design specifications which ensured document and process consistency

* Effectively managed multiple billing and financial related projects concurrently demonstrating the ability to run many projects

* Interacted with Development staff to plan testing strategies for software changes ensuring effective knowledge transfer of the components and what needed to be tested

* Provided weekly and monthly status reports on all issues related to the project to management and project team ensuring issues were dealt with in a timely manner

* Documented and track problem logs in Access system ensuring that the defects found were resolved in a timely and efficient manner

* Documented test results for project team sign off to signal that the project application was based on sign off requirements completed

* Led and coached software tester(s) in the successfully testing and implementation of system software based on the clients requirements which supplied the testers with the knowledge that they were seeking

QA Team Lead/Sr. QA Analyst 2001-2004

Cognicase/CGI Inc., Ottawa ON

* Managed and mentored project teams and junior testers for multiple projects ensuring the testers obtained the knowledge that they were seeking

* Prioritized project testing work flow for various projects ensuring the effective use of resources within the context of projects

* Implemented RUP and SDLC QA process and created appropriate documentation ensuing consistency

* Applied systems testing methodologies and techniques such as functionality, performance, stress, security and volume testing, required in order to develop and execute testing procedures to ensure reliability, integrity and performance ensuring that the department followed a consistent testing process

* Created and wrote project/test strategy, plans, procedures and application test scripts for various web-based and client server order entry and billing projects for private and government sectors ensuring that the department followed a consistent testing process

* Performed and managed system integrated QA testing for the various projects, functionally tested required components ensuring project consistency and thorough and efficient testing of the components based on the requirements

* Implemented a configuration management process following RUP standard based on use cases and client requirements ensuring the department followed the RUP methodology

* Participated in QA Policy and Procedure Creation, liaised with members of the development team for requirements ensuing efficient coverage and clarification of the requirements within the project

* Maintained documentation for existing test plans/strategies/scenarios for projects ensuring documentation was kept within the central repository and consistency

* Performed LoadTesting using Astra LoadTest, obtained training with Mercury Winrunner, Loadrunner and Rational, implemented Defect Tracking Tool as the company wide standard

* Used SQL Enterprise Manager to create reports and to verify data integrity, created and distributed testing status reports to management team ensuring all issues that were outstanding were prioritized and dealt with accordingly

QA Verification Analyst 2000-2001

Nortel Networks - Ottawa ON

* Implemented a QA process and created appropriate documentation. Applied systems testing methodologies and techniques such as functionality, performance, stress, security and volume testing, required in order to develop and execute testing procedures to ensure reliability, integrity and performance

* Created and wrote, project/test strategy, plans, procedures and application test scenarios for Nortel client/server web-based order entry, billing video conferencing applications ensuring document consistency and thoroughness

* Functionally tested required components ensuring effective and thorough testing coverage

* Implemented Rational Testing Environment (for defect tracking and automated testing purposes for my immediate verification group and the associated groups in district ensuring the use of Rational and the use of RUP methodology

* Created and distributed testing status reports to management team ensuring all issues that were outstanding were prioritized and dealt with accordingly

* Maintained Project Documentation using Livelink ensuring documentation was kept within the central repository and consistency

Senior QA Analyst 1998-2000

Natural Sciences and Engineering Research Council (NSERC) - Ottawa ON

* Managed incoming user defect/enhancement requests from internal mail system ensuring that the appropriate developer or tester received the information and the testing and defect process was followed

* Provided mentoring for junior testers in a team lead role which supplied the testers with the knowledge that they were seeking

* Acted as client/server business/integration/acceptance tester as part of the group in order to complete the required testing on time

* Planned the testing schedule, analyzed programming and design specifications, and developed system test scripts from the approved design documentation, created and distributed status reports to management ensuring any issues were dealt with in a timely manner

* Reviewed, analyzed, proposed, and approved new system functionality and executed testing procedures to ensure reliability, integrity and performance capabilities of new or modified Web-based research grant, order entry and billing applications and reports ensuring the test cases were completed thoroughly

* Thoroughly tested required components to ensure the application’s functionality

* Documented, reported defects, and created validation reports using SQA Manager, a test planning and defect management tool as well as maintained the Remedy Trouble Ticket System for the development team, assigned tickets to appropriate testers and other personnel, followed-up with users, and closed the tickets when completed

* Used Infomaker to create reports and to verify data integrity

Manager-QA Verification/Certification /Project Coordinator 1996-1998

Bell Sygma/CGI Inc. - Ottawa ON

* Assisted with the initial setup of the Verification & Certification group within the Ottawa area to service Toronto, Montreal and QC based projects and project groups

* Analyzed the requirements and design specifications in the context of developing test plans/strategies and test scenarios based on user requirements

* Verified, Certified and recommended to management if a project should proceed to the next phase and raised appropriate flags if a potential problem occurred with a deliverable during the pre-Y2K development life cycle for all Bell Canada billing applications

* Performed some automated testing with X-Runner, a UNIX-based testing tool

* Performed environment builds as required in UNIX using Teamware

* Designed a new change/bug control system developed for a Web-based system which was implemented as the department standard

* Used systems testing methodologies and techniques such as functionality, performance, stress, security and volume testing required in order to develop and execute testing procedures to ensure reliability integrity and performance capabilities of new or modified client/server Web-based applications ensuring thorough and efficient use of resources and testing timeframes and consistency

EDUCATION

Emergency Management Program

Sheridan College – Toronto ON

Software Quality Engineer Certification Program

Nubex Technologies – Ottawa ON

Ryerson University – Toronto, ON

SECURITY CLEARANCE

Enhanced and Secret Clearance in effect until 2011

REFERENCES

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